Another Dispute Fee Post

[chupacabra_comics]

I had a buyer from France purchase an item of $1000+. Item shipped via Ebay Shipping Program (ESP). Buyer contacted me 10 days later asking where it was. Told him it was on its way, check tracking. 

Item was scheduled to arrive three days later and buyer opened a Dispute and claimed he would not accept the package due to customs fees. That is fine. I would send a refund after the package is returned. 

- Note, the package had not yet arrived, but they wanted their money back.

- If I were to issue a refund, the buyer could have paid the associated fees and accepted the item.

- I would then be out of the item and the money, with no other option than to issue a negative review.

Long story short, 1 month later the package is returned, and I am unable to issue a refund because 'a Dispute has been opened on this case'. Now I receive a message that the dispute has been ruled in the Buyer's favor, and I have been charged a $20 Dispute fee. This is WRONG!! Ebay has basically blocked me from refunding the buyer and forced the fee upon me! A fee that is used to cover credit card fees from what I understand. Ebay should allow for situations where the item is still in transit.

[mega-ma-roo]

Try contacting the eBay support team on Facebook about this. They are usually better at understanding complex issues and dealing with them. Let us know if they can't help and we can try to get someone from eBay to look at this.
You can reach them on Facebook: https://www.facebook.com/eBayForBusiness/

[chupacabra_comics]

Thank you

I completely understand your reply, but I am one of those few who refuses to use Facebook. I know, my loss.

[disneyshopper]

If you don't want to use Facebook, then how about Twitter?

https://twitter.com/askebay

Send a private message.  Include your user ID, email address, phone number, and a brief message.  Someone will contact you in a few days.