After a dispute closed (today), how can I reopen a return or escalate?

[bostonbowtie]

Before ordering, I asked the seller whether the item is manufacturer genuine, as opposed to a compatible replacement.  The seller assured me "genuine."  The item arrived -- not genuine.  Not even a good replacement .  It just plain doesn't work.

I completed the return, and mailed the item back.  I got the confirmation email "You should get a refund" -- but I didn't watch my credit card to make sure.   Today, in the mail -- the seller mailed it back to me "refused" so I got dinged for postage (though I could see that it had been opened) and I've never gotten the refund. 

The return closed TODAY!!   (I think the seller waited long enough so that the returned parcel would end up in my mail box after the dispute was closed.)

How do I reopen or escalate the dispute?

[lady_madonna · Accepted solution]

@bostonbowtie 

Once a dispute/request has been closed, it cannot be reopened nor escalated.

You can try to contact Ebay:

Use this link and click on "Have us call you"

https://www.ebay.com/help/contact_us?id=4002&st=10

[bostonbowtie]

Thank you.   A phone call got the appeal process launched.  The person on the phone was truly excellent -- a very good listener, and a good researcher.

[lady_madonna]

@bostonbowtie 

I am very glad to hear that you found someone to help you. Good luck!