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Add button instead of save on “message to seller”

Any other other sellers out there have customers that type a message to seller in the “message to seller”  box that doesn’t realize that the “add” button actually means save message ?  They never hit the ad button because they don’t realize that’s how they save it. That’s why lots of peoples messages never come through. E bay needs to change ADD. to SAVE. Not sure who at eBay thought the word ADD instead of SAVE was a good idea.   I have no idea where or to who at eBay to make this suggestion to? 

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Re: Add button instead of save on “message to seller”

The add button is to add photos - not to send the message (there is no way to Save a message). To send the message, click Send.

 

inceptions_0-1662833396653.png

 

This is the way messaging has worked for years and years and years.

Inceptions
Volunteer Community Mentor, buying and selling on eBay since 2004

Message 2 of 4
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Re: Add button instead of save on “message to seller”

@tornadoterrys 

 

Is the message on the checkout screen?

shipscript_0-1662835554030.png

 

At the top of this same checkout screen, there should be a "Give us feedback" link.  I'll make a request there, but you should do the same.

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 3 of 4
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Re: Add button instead of save on “message to seller”

 I think you understood my question but others didn't. I may not have been as clear about my question. I will try your suggestion on the  feedback link, thanks, Terry
Everyone needs to understand I am talking about the buyers checkout page, not an email via ebay.   I have been on ebay for 22 years, I fully understand how the ebay e mail works.  We are not talking email here, it is about the buyer being able to send a note to the seller with their purchase at time of checkout on the checkout page.   Terry  
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