Active Listings not showing with keywords

[rksvendingco]

I'm having this issue a lot. 

Example:

I search Neck Tie and I get 2 listings. 

I search Eagle Wings and I get 15 listings. 

However, all of the listings have "Neck Tie" in the title. 

This is happening with my other listings as well and also in the store search.

Any help would be appreciated.

Katherine

15 Listings2 Listings

[eburtonlab · Accepted solution]

Others have reported similar issues when searching active listings via Seller Hub.

If you contact eBay about this, mention ALERT14435 so that eBay can add you to the ticket.

Try searching your active listings using a non-seller hub page like this:

https://www.ebay.com/mys/active

That may work differently for you.

For non-Seller page related searches:

If a search that has worked well previously suddenly starts behaving badly, often the problem has something to do with a faulty keyword substitution or an inappropriate automatic category navigation issue.

You can bypass many of these sorts of issues by putting one of your keywords in quotes. This forces eBay to bypass the "smart search" features and to search for the literal keywords without any substitution or category switching. You may have to manually specify your category once again.

Use the "Feedback" icon in the lower right of your search results to let eBay page developers know about your search issues.

[evry1nositswindy]

I have been having this same issue.  Thanks for the info @eburtonlab 

[eburtonlab]

You are most welcome.

If the non-Seller Hub search works any better, please let me know. I have no active listings to test that with, so I do not really know if it performs any differently, but I figured it was worth a try.

[rksvendingco]

I couldn't get the non-seller hub to work, but the quotes did. Thank you.

Katherine