Accidentally clicked “Mark as Paid”

[whitewash00]

I accidentally clicked “Mark as Paid” on a recent order I sold. Now it shows paid, but I cant see the actually funds. I dont believe he has actually paid on his end. Although, he said it shows he paid on his end as well. 

I cannot see his shipping address, or total payment and breakdown of fees like I typically would on other orders. 

I dont see how to reverse accidentally clicking Mark as Paid. 

Not sure how to proceed here. Thanks

[jtzvwbug]

@whitewash00 

Do you see the options as shown in the screenshot below? If so, you can try changing the status to "Awaiting payment:"

[whitewash00]

I can’t even figure out how to get to that orders screen. I don’t see it anywhere from the “Selling” screen. 

[jtzvwbug]

@whitewash00 

Click on this link > Manage all orders

[whitewash00]

Thank you for that. Here is what I see. It shows ready to ship. But when I go to purchase shipping label I get the warning that item hasn’t been paid for yet. He is saying he paid. Lost here. I don’t even see his shipping address even if I wanted to ship. Usually it shows all the buyers info after they pay. 

 

 

[jtzvwbug]

@whitewash00 

That message from eBay is what I'd go by. Even though you marked the transaction as PAID, eBay is sending a message that they'll let you know when the item has been paid for and it's time to send the item. When the buyer pays, you should see their address.

Cancel the transaction if this doesn't work out:

> Resolving unpaid items with buyers

"You can cancel the order after 4 or more calendar days. If the listing was a single quantity, Buy It Now item, it will be relisted automatically unless you choose not to relist.

You can automate how you manage unpaid items on our Selling preferences page. For items awaiting payment, you can select how long buyers have to pay for items. Typically, orders that aren't paid for will be canceled automatically after 4 or more calendar days."