Access Denied on checkout

[epoletna]

I keep getting an "Access Denied" message when I try to check out.  What causes that and how do I correct it?

[eburtonlab · Accepted solution]

Try another browser to rule out a specific browser issue.

"Access Denied" errors when trying to check out or pay usually indicate some sort of network error.

If you are using a VPN, try disabling it.

If you are using a custom firewall, that may be causing problems.

Try paying using your phone or laptop when not connected to your usual network wifi.

See here for further suggestions of things to try:

https://community.ebay.com/t5/Technical-Issues/Access-Denied/m-p/29845776#M56948

[epoletna]

Using my phone worked.  Thanks.  

[eburtonlab]

You are welcome -- glad to hear that allowed you to complete the purchase.

Good luck figuring out the issue with your computer or network.