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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Account restricted no mesage or email and having a dificultt time getting a hold of CS

Went to list something this morning and got a message saying my account has been restricted and to check my messages and email. Went to check, nothing. I have a perfect 20 year old account with zero returns or negative feedback so what could it possi...

How would you reply to this?

Just received this message from a buyer. Order was placed Thursday 4/10, and Shipped Friday 4/11 within my 1 Day Handling time.Shipment is to Florida, tracking last shows it in Georgia on Tuesday 4/15 so seems to be right on track.Curious how I shoul...

95% sales crash in less than a week

I have been selling on ebay for a little over 26 years now. In the last two months I have been bitten by the ebay algorithm that slashed my sales by 97% and 95% over a 30 day period with the "ebay engineering team" having fixed the issue in between w...

Sales history missing from listings over last day+

When I view our listings, I no longer see the sales history. 371784640290, for instance, should have sales history of nearly 150 but it appears as if nothing has sold, once in the listing. It still shows on the results page (if you search by part num...

eBay Magical AI Listing Tool Now Available for Personal/Private Accounts

Back in September 2023, CEO Jamie Iannone wowed investors with a mocked up demo of the "Magical Listing AI" experience they had been working on in employee beta where, importantly, he claimed the tool would allow sellers to "just take a picture and l...

Filing small claims court case over payment dispute if the buyer wins

A buyer bought a shirt from me, the shirt was a mens size Large, there was multiple tags on the shirt stating its size (large), when the buyer received the shirt, he acknowledged that he received a size "large" shirt but claimed that the shirt did no...

I paid for an item but the seller is not answering

So i bought a dj controller i’ve paid for it one week ago and i didnt received anything from the seller. I tried to contact him but i didnt got any answer. What can i do now?

Hong Kong blocks Postal Services to U.S.

This is big!

Package not received

Hi! I sold a shirt and tracking shows was delivered left in mailbox. Buyer says was not received. Either stole or post office delivered wrong address or scamming They reported item not received. What do I do. I already contacted buyer to report after...

Is there any way to directly contact the ebay policy department

Long story short I sell in the airgun category and am continually having listing removed and account restrictions for listing that I am closely adhering to ebay policy listed here:https://www.pages.ebay.com/co/es-co/help/policies/firearms-weapons-kni...

Does eBay International still continue "do nothing" on returns?

I have had several eBay International situations when I did nothing while eBay refunded my buyers as promised. But in 2025 eBay seems like ended this. I have had two situations in 2025 when eBay acted differently. Two weeks ago, my buyer ($420) from ...

Selling

Getting ready to close my store No views or sales for a whileWhat is going on? I have never seen this

Is this a scam or a very bad buyer? If it's a scam, how does it work?

Buyer buys $700 buy it now consumer item from an aged but zero review account. Payments seems fine. I print shipping label but then I'm out of town for a few days and can't ship. "Buyer" emails me from a similar but different account (also aged and z...

"Seller Iniated Offers Automation"

Just wanted to follow up on a previous post I made regarding this post by eBay. I just received yet another "counter offer" for a SIO I made on April 3rd. I know this because I always write the offer date in the note box of each item (which I encoura...

Neutral Feedback Question

I sold a pair of pants that were my personal pants. They were New Without Tags. I never wore them. The buyer contacted me and stated she didn't feel they were new because she shopped to much and was able to tell the difference. I assured the buyer th...