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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

20 YEARS !!!! (to the day) Where’s my gold watch?

Time’s fun when you’re having flies. (Yes, yes, I know that there are those who have been here longer than me, but come on it is still a milestone). First off, I promise I will NEVER begin a post with “I’ve been here 20 years and .................” (...

Selling old watches that have radium?

Hey all I just wanted to check and see if selling old watches that contain radium dials is prohibited on ebay? I see a ton of listings so I assume it is okay but still wanted to make sure. The dials are encased behind the watch crystal and there is t...

eBay Customer Service is No Help with Feedback Problem

Background: We have a buyer who demanded a full refund last month without returning an item. We tell them, whether or not she physically returns the item, please start a return. In her reply, she's adamant she won't mail the item back, demands her mo...

How to become Ebay approved seller with digital goods?

hello everybody.I sell windows and office digital keys on ebay.de,for about 2 moths everything was ok,a lot of good feedbacks. Today everything was finished of the reasonYour listing didn't follow our Electronically delivered items policy. Electronic...

Buying auction items.

I bought and paid for a laptop the other day on an auction and ebay was saying its dispatched then 2 days later the seller relisted it. So do i get my money back from this auction item i already paid for that isn't even showing up in purchase history...

partial refunds on shipping

I recently got an order and the customer was charged $9.00 for shipping, which I thought was high.. When I printed the label, the shipping was $6.33. How do I send the buyer a partial refund? Anybody?

Customer paid expedited shipping to wrong address, who's fault?

We offer regular shipping and, at a cost, expedited shipping. A customer ordered a product and paid for expedited shipping. Problem is, the product couldn't be delivered to the address they specified so the product was returned to us.Customer opened ...

experience on eBay

hi, eBay seller how is your experience going in selling on eBay what model are you doing mostly

Nightmare buyer

Thursday while driving, get message from buyer. When home, I respond, but also see at this time buyer is asking size question AFTER buying. Never good. I answer question confirming size, don’t hear back so I wrap and mail buyers Coogi shorts Friday m...

Resolved! Why are the majority of threads on page 1 of this forum old, closed ones tonight???

They all (or all the ones I opened) had new comments by one or more members, as they seemed to think it was a current thread, and then the mod reply that the thread was closing. There are so many of these, it's actually hard to find a thread less tha...

Buyers not paying after bidding

So recently I’ve sold 2 items and the buyers both of them bid early then after the auctions ended . They never paid. It has happened numerous time to me over the last year but this week I had 2 people do that to me. I feel that first of all I wasted ...

Scheduled listing are not going live on scheduled times

I have been scheduling listings the last couple weeks and ran into an issue that is happening often. I have a list of items that go live every day at 7am cst. So I schedule them to go live in ebay 9am pst (because that is how it functions) . The list...

buyer threating neg. feedback

How do I handle a buyer who purchased a item, They purchased it on May 27 and I printed the shipping label the same day and dropped it off at the post off.Tracking shows paid and shipped on May 27 the sent a message today saying its been 11 days and ...

Tracking Shows Item Delivered 6 Weeks Ago - Negative Feedback Just Given

Buyer left negative feedback saying they didn’t receive an item. I shipped it USPS and tracking says it was delivered to front door on April 8th. They just now left negative feedback. I track all my packages. Has anyone else experienced this?

Sales Dropped to ZERO out of no where....

Just wondering if anyone else has had their sales completely shut off before.... It's been 7 days without a single sale... My impressions, traffic, ect...is all down 50-75% out of no where. I've been slowly building the store up since Sept. In Nov- D...