eBay

hobaau7 · ‎04-21-2022

Hi, I've been using ebay for a number of years now and purchase a fair amount of car parts. In the past the my garage feature has been sort of ok, but now it doesn't work at all. I've entered my vehicle a few times and still nothing. Another very annoying thing when searching for part's is when I've entered a particular vehicle make and model etc etc and sort through various products and sellers it comes up with similar items you may be interested in that aren't even for the same make or model. Or I check to see if the item fits my vehicle and it doesn't. Even thou I just search for parts for my vehicle.

Guess what I'm trying to say is the my garage feature shouldn't show me anything that dosen't fit the vehicle I've saved in there.

Like I said it used to work a lot better and now it dosen't work for my car

velvet@ebay · ‎04-22-2022

@hobaau7 wrote:

Hi, I've been using ebay for a number of years now and purchase a fair amount of car parts. In the past the my garage feature has been sort of ok, but now it doesn't work at all. I've entered my vehicle a few times and still nothing. Another very annoying thing when searching for part's is when I've entered a particular vehicle make and model etc etc and sort through various products and sellers it comes up with similar items you may be interested in that aren't even for the same make or model. Or I check to see if the item fits my vehicle and it doesn't. Even thou I just search for parts for my vehicle.

Guess what I'm trying to say is the my garage feature shouldn't show me anything that dosen't fit the vehicle I've saved in there.

Like I said it used to work a lot better and now it dosen't work for my car

Hi @hobaau7! I'm happy to pass this on for a closer look.

Do you only run into issues with the mobile search, or when you're using the desktop as well?

Will you elaborate on what you mean by entering your vehicle a few times? Are you registering a vehicle, not getting the search results you want, removing the vehicle and then registering it again?

Are you only running into issues when searching using the Garage feature, or are you running into issues with a regular eBay search too?

Velvet,

hobaau7 · ‎04-24-2022

Hi thanks for your reply.

The problem is while using a mobile phone as I don't have a desktop computer, I've only ever used the mobile app.

I've tried to enter my vehicle details into my garage and tried to search using the vehicle I have in my garage already and it says an error has occurred try closing the app and reopening again, which I have tried several times with no success. I have also updated the ebay app and have the latest version installed and tried the process again

velvet@ebay · ‎04-26-2022

@hobaau7 wrote:

Hi thanks for your reply.

The problem is while using a mobile phone as I don't have a desktop computer, I've only ever used the mobile app.

I've tried to enter my vehicle details into my garage and tried to search using the vehicle I have in my garage already and it says an error has occurred try closing the app and reopening again, which I have tried several times with no success. I have also updated the ebay app and have the latest version installed and tried the process again

Thanks for the additional details @hobaau7. I'll get this passed on and we'll try to see if we can figure out what's happening.

Velvet,

velvet@ebay · ‎05-12-2022

Hi @hobaau7! The team has come back saying they're having trouble recreating what you're experiencing. They'd like more details like what year, make, model, etc. you're selecting when adding a vehicle in garage.

Velvet,

hobaau7 · ‎05-12-2022

2009 VE Holden Clubsport R8, LS3 317kw.

Also my 1997 Holden Rodeo 2.8 l turbo diesel 4x4 dose the same now

velvet@ebay · ‎05-13-2022

@hobaau7 wrote:

2009 VE Holden Clubsport R8, LS3 317kw.

Also my 1997 Holden Rodeo 2.8 l turbo diesel 4x4 dose the same now

Thank you @hobaau7! I'll get this info back over to the team. I'll follow-up here if they have any other questions or provide me info to share with you.

Velvet,