I don't like the policy either, however, my returns have not gone up in any measurable amount. Make SURE you describe every little detail in your listings. You're much better off to do this anyway, as it will encourage buyers to bid because you are forthcoming with full disclosure. I did have one person file a return recently, but they never actually sent the product back to me. I think because they KNEW I had a case if I got the items back. I sold a set of Yamaha trumpet valve button pearls, the little things that go on top of valve buttons on a trumpet. Yamaha uses the same ones from year one to present day, and I had them listed as Yamaha, shown that they were in the Yamaha packaging and the whole 9 yards. Well, the guy filed a return which I didn't get any input on, and then never sent them back. I had it in my listing that these fit ALL Yamaha models, but likely won't fit other brands, I have no idea, as they are made specifically BY Yamaha FOR Yamaha. His return said "didn't fit my instrument". I think the fact that I described them the way I did, and the fact that I messaged him even though he had already been granted the return and asked him specifically what brand and model of trumpet he had, made him realize he was in the wrong and that I would absolutely win when I got them back and could prove they WERE as described. So, I won that return case, got it closed in my favor after he didn't send them back. That's not usually how a return works out, though, I realize. I was just really fortunate. And I don't like the "no input" thing either, because I like to HELP my customers, I've been in instrument repair and retail for 30 years, and I like happy customers. Not getting any input keeps me from potentially solving their problem. So yeah, I don't like the policy either. It's just a bad policy, it's not like they couldn't allow the seller before the buyer escalates it to a return. It would only be one extra step, and for sellers like me who like to help their customers, it would give us a chance to do so.
