eBay

seller_update@ebay · ‎02-09-2022

Today we announced one of the ways we are reducing unpaid item cases. Buyers will automatically be charged when sellers accept their Best Offer. You can read more about that here. Feel free to review and leave any questions you may have below!

Please note that eBay experts will be present and engaging on the boards between 8 am and 4:00 pm PST on 2.9.

powell-memorabilia · ‎02-09-2022

I have opted out - as a buyer and a seller. I happened upon one of these pre-authorizations on an offer just yesterday. I hit the back button - I find the new scheme to be a pain for the buyer.

coffeebean832 · ‎02-09-2022

@chapeau-noir wrote:
For multiple buys eBay needs to add a bundling feature so the buyer can send an offer on the bundle, and when they check out, there is a single payment with a single .30 fee.

I'm not sure why eBay is so behind on all of this stuff.

Excellent post.

lacemaker3 · ‎02-09-2022

@powell-memorabilia wrote:
I have opted out - as a buyer and a seller. I happened upon one of these pre-authorizations on an offer just yesterday. I hit the back button - I find the new scheme to be a pain for the buyer.

I agree, I think that this will result in buyers making fewer offers, even those buyers who would gladly pay ASAP when an offer was accepted.

It would be much more effective and equitable if this were changed so that sellers have the option to require immediate payment when a buyer accepts an offer. That way, a seller would be able to make a counteroffer if they want to be paid immediately, and the buyer would have to pay in order to accept the offer. I can't think of a downside or con to this proposal. The seller could accept the offer or make a counteroffer without IPR if they want to allow the buyer to make a single payment for multiple purchases, and reduce FVF especially for lower-priced items.

Reportedly, making an offer puts a hold or pending payment on the buyer's CC or bank account, which may stay in place for days before finally being released. That has been causing issues for some buyers.

I understand sellers wanting to get paid promptly (and I always do, personally), but those same sellers don't like it when they don't get as many offers as they used to, and are now complaining about that. You can't have it both ways. Requiring a pre-payment authorization is going to reduce the number of offers and therefore, the number of sales.

buyselljack2016 · ‎02-09-2022

@powell-memorabilia wrote:
I have opted out - as a buyer and a seller. I happened upon one of these pre-authorizations on an offer just yesterday. I hit the back button - I find the new scheme to be a pain for the buyer.

Yup, it does throw a monkey wrench in the works when a buyer is considering multiple "offers" for various items that the seller has, but for me it really is an improvement in the way things work.

One thing is......................... the "pre-authorizations" as presently set up is on the buyer. Not all buyers have that eBay assigned requirement.

Six different buyers could be making offers, and at this time not all would be hit with the "pre".

selsa84 · ‎02-09-2022

Then youll just be accepting a return once they recieve it.

mam98031 · ‎02-09-2022

@patmos-8 wrote:
Why not just roll this out to all buyers? What's with the hesitancy? eBay is literally the only e-commerce platform that allows buyers to hold my inventory hostage for 4 FULL DAYS with no intention of paying. I don't offer a layaway plan. It's a waste of my time, it's annoying, and it's demoralizing. Buyers can either buy it or not. That's how it works anywhere else. I don't get to walk into Walmart, hide an item I want to buy in a few days, then come back on payday and pay for it.

Quit dragging your feet and just roll this feature out universally, as you should have years ago. Good grief.

Better to roll things out to find and fix issues BEFORE taking stuff site wide.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

mombulldog2 · ‎02-09-2022

Thank you for aligning eBay with what is industry standard on most platforms, requiring buyers to pay at time of purchase.

seller_update@ebay · ‎02-09-2022

@squaredealminis wrote:

This is just going to increase the number of buyers who demand to cancel immediately after paying. Any chance we can get something done about that? Can it at least stop costing me listings?

Hi @squaredealminis - we announced a few changes along that line here. While there isn't anything currently planned with the listing fee (if charged), with the new process you would receive a full credit of the final value fee and the fixed transaction fee of $0.30.

seller_update@ebay · ‎02-09-2022

@somanypostcards wrote:

This is a significant fee increase for high volume, low cost sellers who rely on combined sales as a major profit source. If I send a buyer 5 best offers and the buyer accepts all, with immediate payment the transaction fee is 5 x $.30 = $1.50, whereas if these sales can be combined the transaction fee is $.30. Hopefully the Buyer requirements option (which I just learned about today) will remain so that sellers can opt out of the immediate payment.

Hi @somanypostcards - we recognize that this tool may not work for everyone. There is no plan to remove that option within your Buyer Requirements settings.

coffeebean832 · ‎02-09-2022

@chapeau-noir wrote:
For multiple buys eBay needs to add a bundling feature so the buyer can send an offer on the bundle, and when they check out, there is a single payment with a single .30 fee.

sandhya@ebay- Some great feedback for your team!

downunder-61 · ‎02-09-2022

seller_update@ebay

Probably too late now, but maybe eBay should be reading this thread (one of many)

https://community.ebay.com/t5/Buying/I-got-charged-immediately-for-a-quot-make-an-offer-quot-that-wa...

May give a bit of insight into what buyers are facing when they do enter the details required to pay for an offer - and then the offer is not accepted.

Buyers funds are on hold with their funding provider for quite some time - and while this is not an eBay issue persay but the funds provider, it is definitely a negative experience for the buyer - surely this has GOT to be something eBay would not like buyers having to deal with.

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ittybitnot · ‎02-09-2022

@downunder-61

Thanks for your post. I was just going to mention it myself. The "charge hold" or authorization that is not removed when the offer is declined is certainly an issue. That money is no longer available for the buyer to use until it "falls off" or is taken off. The charge holds can limit the available funds for the buyer EVEN when the offer is DECLINED. DAYS is too long. Instantly would be best. It appears to be a similar issue with buyer's general payments that make them think they have been charged twice. The authorization/charge hold is NOT being removed in a timely fashion. Is this a function eBay can improve or are buyers stuck with days of charge holds due to managed payments being quick to authorize, slow to let it go?

The person upthread that mentioned having a "bundling feature" gets 100000+ thumbs up for that fantastic idea!

mam98031 · ‎02-09-2022

@ittybitnot wrote:
@downunder-61

Thanks for your post. I was just going to mention it myself. The "charge hold" or authorization that is not removed when the offer is declined is certainly an issue. That money is no longer available for the buyer to use until it "falls off" or is taken off. The charge holds can limit the available funds for the buyer EVEN when the offer is DECLINED. DAYS is too long. Instantly would be best. It appears to be a similar issue with buyer's general payments that make them think they have been charged twice. The authorization/charge hold is NOT being removed in a timely fashion. Is this a function eBay can improve or are buyers stuck with days of charge holds due to managed payments being quick to authorize, slow to let it go?

The person upthread that mentioned having a "bundling feature" gets 100000+ thumbs up for that fantastic idea!

I agree that is a real problem for some buyers, however Ebay doesn't have anything to do with how long a buyers funding source takes to process stuff.

Pinging of funding sources is a necessary process for payments otherwise Marketplaces or other websites would be flying blind on if a buyer's payment is any good until it reached the funding source. That would significantly hamper the process.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

buyselljack2016 · ‎02-09-2022

@selsa84 wrote:
Then youll just be accepting a return once they recieve it.

in reference to my post.............................. your post makes no sense.

householdrecycle · ‎02-09-2022

This is fine, because it probably discourages people from submitting lowball offers because they have to enter payment information.... or just consider that most people submitting these offers probably wouldn't enter it anyway? Another good thing would be to advise international buyers that "Hey, this guy/gal only does GSP! So consider that before submitting your offer" This would even be better with auction bids, the notification... because people in Canada think I'm gonna go and fill out the forms.. I looked at a report of denied buyers for nonpayment marks and they were ALL from Canada on mostly shoes. Some of us aren't that desparate for a sale and we then get no GSP protection either.. Canadians are cool, just not flake bidders/buyers.