I have been both a buyer and a seller for 23 years. Never, have I ever gone through an experience with eBay the way I recently had to. Three items I bought never arrived. USPS said they did. I have a Ring camera and nothing arrived, at all, on the day in question. Not even my regular mail. I opened cases and communicated with the sellers and told them I know they sent them, that this is just a problem with the very shoddy work habits of the Chicago USPS system. Sellers were helpful. Ebay found in their favor as I expected but then refused to look more into the matter when I appealed. They advised I "file a claim with the postal service," which, if any are from Chicago, they'd know is a useless gesture as the bureaucracy does not even allow you make your case that way. I asked ebay to step in and refund my money under the money back guarantee. One customer service employee said they would and gave me a case ID and then nothing. At all. I called back and EVERY rep I dealt with just repeated platitudes about "policy" and claimed I had to deal with USPS or my bank. They occasionally admitted that, yes, the previous rep lied to me about getting my money back but, other than that, just repeated "policy" statements and essentially told me to pound salt when it came to getting my money back. They also, shockingly, encouraged me to contact the sellers more. The sellers did nothing wrong and I asked them to please stop trying to pit buyers against sellers as I, myself, am a seller, too, and what I want is eBay to step in and honor its money back guarantee. It was a disgusting experience. I guess the eBay that cares about its customers that I once knew is dead and gone.
