eBay

I bought this about a week ago, and after seeing elsewhere that the long strap should be removable (and this one is not), I’m now concerned that I was duped. Can you you help me authenticate it

I am not able to use my iPad app; I get an error dialog. I am, however, able to use eBay through Safari. Is this something I’ve done, or a problem on ebays end? I have tried uninstalling, and reinstalling the app (from my cloud) and that hasn’t provi...