eBay

i HAVE PREPARED A SALE IN MY STORE BUT THE PAUSE BUTTON IS ON IN MY ACTIVE BUTTON AND SALE IS NOT ON ITEMS SELECTED CAN SOMEONE TELL ME WHAT I NEED TO DO ?

I am on a selling restriction of 20 items and am trying hard to get this improved but I just had a guy buy an item from me and then cancel but the item still shows up in my items sold for the month which takes one of my 20 items off Is there a way to...