eBay

I have a potential customer, but when she tries to do the buy it now it says I don't ship to her state. I do ship there, what is the clitch?

I have a potential buyer, but whenever they go into my listing, it says they can't purchase because I don't ship to their area in Texas. I went in and looked at my listing, but there are no exceptions on this listing, so I don't know what to tell the...