eBay

Are you sure you werent on a page with 0 results? I've noticed those dont have sort options and category menus.

I'd imagine this is because ebay's many servers are still syncing with details of the new item. It may take a few minutes for all the server machines to get details about the item. So if your request hits a machine before it received the update, you ...

That's very strange. Could you post a screenshot? What's your location and shipping location set to?

Were you logged in using her account when you did the searches? If you were not logged in, I'd suggest to just clear cookies on the browser.

Did you check if your shipping location zip code is set correctly after sorting by distance nearest?