Hello,I made a sale through eBay's International Shipping Program. The
buyer contacted me because he didn't like the item. I informed him that
I offer free returns for any reason, but he informed me that he didn't
want to return the item because he w...
A buyer who purchased an item through the eBay International Selling
program has opened a case and left negative feedback after I was
informed by eBay that they had handled a return request on my behalf,
that I didn't have to take any further action ...
In an attempt to discourage customers from opening a case just to avoid
shipping costs, I offer "full refunds less any shipping costs" in my
return policy. This has worked well & I have been able to avoid any new
or potential defects which has as a r...
Here's where I ran into a problem with this. If you're a top rated
seller, and a buyer isn't happy with their item, you can ask them to
return the item and issue them a full refund. Once this is done,
regardless of what their feedback said, if it's n...
