eBay

wolfcj · 09-02-2021

I'm the seller and I just realized that I shipped the wrong item to a buyer a couple of days ago. The item has not been delivered yet, but I notified the buyer that the wrong item is on the way. Now I want to issue a prepaid return label to the buyer...

wolfcj · 11-18-2019

eBay lets me a) enable the Global Shipping Program and in addition b) enable calculated shipping via First Class International Package specifically to Canada. However, it doesn't seem to work the way it should. A buyer in Canada says he is offered on...

wolfcj · 09-03-2021

Everyone seems to be talking about issues that are different from my basic question, so I'll restate it in simpler language: What is the proper way for a buyer to send a mistakenly shipped item back to me to exchange for the correct item? I've search...

wolfcj · 09-02-2021

"If your buyer Returns the wrong item with a prepaid return request, they've used up eBay MBG." Are you talking about the "Return item"/"Wrong item shipped" scenario? I was hoping that would a) provide a return label for the buyer, and b) allow me to...

wolfcj · 09-02-2021

Suppose I have the buyer start the return—First "Return item" followed by "Wrong item sent". What happens after that? Does the buyer get a return label right then and there? I've never done that so I don't know how it works. And when I know the label...

wolfcj · 09-02-2021

I don't know anything about "refusing delivery" or "return to sender" although I've heard them brought up by others. Have you actually done this before? Does USP require giving a reason for either of those actions? Does that mean the package comes ba...

wolfcj · 09-02-2021

How would I buy the label you mentioned from eBay? I can't find an option to do that. It was my mistake so I think it would be wrong for me to force the buyer to buy again. I want to get the correct item to the buyer as quickly as possible. I'm not a...

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How do I provide a return shipping label so a buyer can return a mistaken item?

How can I offer shipping direct to Canada but use the Global Shipping Program to other countries?

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Re: How do I provide a return shipping label so a buyer can return a mistaken item?

Re: How do I provide a return shipping label so a buyer can return a mistaken item?