eBay

aurumnaturals · 12-05-2021

A buyer sent me a message claiming that the item was not as described. I don't agree with her, but I nevertheless offered to accept a return with a full refund. I sent her the link on how to request the return and get the return shipping label throug...

aurumnaturals · 09-06-2020

In the past, on rare occasions when an insured item was damaged in shipping, the USPS allowed us to submit an online claim with a receipt showing proof of the item's value, plus a picture from the buyer showing the damage. I always received reimburse...

aurumnaturals · 12-05-2021

Thanks, @kabilab. I'm glad to hear eBay expected the item to be returned.

aurumnaturals · 12-05-2021

Thanks, @ittybitnot. That's a good idea to show the message history as the one allowable picture/evidence.

aurumnaturals · 12-05-2021

It's all very vague. She says the candles "look cheap, wimpy." "They don’t look like the picture with the candle holder. They look cheap and not as described. "

aurumnaturals · 09-09-2020

All, thanks for your responses. Glasser, it makes sense that the buyer would need to be involved, and that the post office might want to see the damaged item. It's just tough to do that with eBay's policies, which expect the seller to refund the buye...

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Buyer "payment dispute" and refuses to return item

USPS requiring to see damaged item in person?

Re: Buyer "payment dispute" and refuses to return item

Re: Buyer "payment dispute" and refuses to return item

Re: Buyer "payment dispute" and refuses to return item

Re: USPS requiring to see damaged item in person?