As of about an hour ago (it's now 3:08 EST), I received my emails. And I
had called on 5/02, so it took 10 days. Or maybe they found a way to fix
everyone.
They are saying "certain users" but they are also saying they don't know
who those users are unless they call. Sounds like they have no idea how
large that "certain users" pool is. It could be a majority.