eBay

I sent an item to customer from my local post office via usps priority mail. Customer contacted me because tracking number says there is a "delivery exception" at a facility several hundred miles from me (so item was making progress). It has been stu...

When ebay requires free returns for Top Rated status, does that mean the seller pays for all items to be returned, even if the buyer just changed his mind or bought the wrong item?

A customer left positive feedback today, but the comment was about the item not yet being delivered (tracking shows it was delivered last Friday) and asking me to contact him. I did contact him via emaill etc., but I want the comment removed since it...