In accordance with the provisions of the platform policy:if the buyer
orders but has not been paid, the seller has the right to cancel the
order on the grounds that the buyer does not pay, and this will also
have a certain impact on the buyer, simila...
If it is another brand but similar product, you can tell the buyer the
advantages of your own product.If the buyer is only interested in the
price, respecting the buyer's wishes and arranging a refund will leave a
better impression on your buyer.