eBay

I'm an overseas user of eBay. I'm on a case of a refund. I was talking to agents about the issue via email but all of a sudden, they are not responding to me for days. I tried to contact the automated assistant but I have no usa number. Can you teach...

I bought shoes with eBay authenticity guarantee. But they turned out to be fake. I've reported it to eBay customer service but they answered me like they didn't find any problem on it. I want to know how to get compensation for the item. Can you help...