eBay

My buyer did not request a refund and simply mailed the item back to me.How do I refund that return postage through the system?

I offer 30 day refunds. I sold a brand new purse that was delivered in January. Now the buyer wants a refund. They sent a picture showing damage to the handle on this new bag. I am reluctant to provide a refund knowing the purse was in perfect condit...

My buyer just contacted me when she realized that her package is being returned to me for an incomplete address. I am new at this. She wanted me to find out what happened. The address on file for her matches her home address. How should I proceed? Th...