A buyer left a neg f/b without contacting me. I will accept the blame on
the packaging. If I cancel the sale, thus refunding the payment, will it
remove my neg f/b? Thanks
Thank you so much for your helpful suggestions. The buyer did come back
and change the feedback after I left your message and gave her a refund.
It really is all about customer satisfaction so that they return to
eBay. Thanks again
I did just issue a total refund. You're right; the customer does come
first. I will say that this hasn't been all bad because everyone on here
has taught me a lesson. Thanks to you and to everyone else for your
time. I'm off to list more items becaus...
