eBay

The buyer started a return stated that the item arrived broken. It looks like the buyer damaged the item on purpose. I was told I can offer a partial refund the Ebay sight is letting me subtract the shipping but nothing on partial refund. How do I gi...

Hi I'm a newbie as selling and I just got my first return because it didn't fit. My question is do I return to the buyer just what she paid for the item or the cost of the item plus the shipping ?