eBay

I would like to offer all of my items for international shipping but I do not have dimension of the box or weight as I charge flat shipping rates for everything I sell. If I do switch over, do I need that info and can I simply stick with flat rates s...

I am confused about the Shipping Policies set up in eBay. If I look at the Shipping Policy item list, it shows me all of these listings with a shipping fee which is wrong (ie $14.95) but then the actual listing shows another which is the correct one....

My customer received her package but unfortunately Fedex left it outside in the rain and it was a framed art print so it was completely damaged. I am not clear what the proper protocol is. I already filed a claim with Fedex but do I need the customer...

Can someone please tell me how to remove the custom message I created to put on the bottom of my packing slips? I cannot remember how I did it and I cannot find any info on this. Thanks!

I am trying to file a shipping claim of an item that got broken during shipping. The box was perfectly fine but the vase inside was broken. I issued the buyer a refund immediately and want to file a claim but there is no "More Actions" or "File a Cla...