eBay

HI I posted this question about a seller allowing me to return an item with no problem. But I have not received any refund. When I checked into the case it said seller refuse to give refund. Now I have no item and no refund. And I can't reach the sel...

I bid on a item. When it came I realize it wasn't what I thought it was. I contacted the seller. She told me not to open the package send it right back. She would refund the money. She kept the item and the money. Help