eBay

I'm trying to click on "Return this item" to begin the return process, but then it'll go to a screen that says, "You can't start a return for this item We can't process your request to return this item because payment hasn't been received. Please go ...

When clicking on "Return this item" it won't allow me to. Instead it goes on to say: "We can't process your request to return this item because payment hasn't been received. Please go to checkout." The payment was already completed and it still indic...