eBay

"Dear buyer,I did nothing to the doll. I suggest you find a group that specializes in these types of dolls and ask them about it. "

Sadly there is nothing that can be done since the initial scan wasn't made

@mopi1945 wrote:I know that I punched D cell batteries , but the seller says I purchased C cell and that is what order shows and it appears seller will not make this right. When I was selling on ebay I bent over backward to make a sell right even in ...

Once it's in France the USPS can't do much if anything. Don't pester the buyer, if they didn't get it, they'll let you know.

Tell them to return for refund