Recently I had to refund several buyers because of items stuck in the
buyer's country customs. Tracking indicated no movement from custom. It
will generate unhappy customers too. How we manage these situations?
You should ask for damaged item screenshots to check before return
acceptance.Also, read the eBay return
policy.https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
