You can find it by going to your live listing and you will see the
column where you can click "promote my listing" or something like that.
You can do it also at the bottom of the listing where you can promote a
listing and or give discounts for more ...
If you ask Ebay they will help you out. I would say it is also important
to reach out to that buyer and explain to him that it was brand new and
you had no way of knowing what the sound or picture it. As you sell more
DVDs and CDs you will find that ...
That is really cool. I have never seen that before. I have been selling
for 20+ years with 100% feedback. You must have done something really
good. Jacfever