Ebay generate the estimated delivery based on past performance but they
do get it wrong sometimes. All of my listings are currently showing free
next day delivery but this is not a service I actually offer, the
postage policy used on the listings is ...
That's not how Service Metrics works. You are confusing Metrics with
defects. Defects are removed if you can prove your case. Service metrics
is a very different thing. Go to your Service Metrics dashboard and
download the file for the current period...
