eBay

I recently have had two returns claiming the color was not as pictured. One was a pair of wooden sconces and the other was a vintage dish with flowers painted on it. In both cases I accepted the return which cost me more in postage the items can be r...

I thought the receiver of broken items had to make the claim with usps but now I m not so sure. I explained to a buyer how to make a claim. How should I follow up?