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eBay developer technical support

Hi, I have been having problems with the eBay sandbox for a while, and I was wondering if it is worth purchasing premium support hours? I read that some people say they didn't get an answer so I'm a little bit skeptical.
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eBay developer technical support

Experiencing persistent issues with eBay’s sandbox, you’re contemplating investing in premium support. However, skepticism arises from reports of unaddressed queries despite the paid service. It’s advisable to weigh the benefits against the possibility of inadequate support before proceeding. Labcorp

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