API notification - cancel, refund, return...

[carb.deals]

Hello,

we are using our own system for selling, transfering ebay orders here. Everything works fine, except order cancelation.

We need notification when buyer asks for cancel and when the order has been canceled, refunded, returned etc... so we can create credit note, cancel that transaction, update accounting record.

How do you handle calcelations, refund and returnd over API?

We want to get notification, that any ebay order has been refunded (for any reason, which might be cancel, return, refund....), so we can keep our accounting updated and correct.

Is there any way?

[ricl8461]

I've encountered a similar situation before, and I completely understand the importance of receiving notifications for order cancellations, refunds, and returns. Utilizing the eBay Trading API as mentioned by the previous response could be a viable solution for your needs. It's great that you're taking proactive steps to keep your accounting records accurate. Make sure to review the API documentation thoroughly and test the implementation to ensure seamless integration with your system.

[developer_support@ebay]

Hi @carb.deals  @ricl8461 

You can use the eBay Platform Notifications, which enables you to get the notifications for the events such as buyer cancellation, return creation, creation of a transaction.

Please have look on Platform Notifications guide for see the detailed information on Platform notifications

Supported Notification Events: https://developer.ebay.com/Devzone/XML/docs/Reference/eBay/types/NotificationEventTypeCodeType.html