Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@clarkphilatelics wrote:
This month, I was sold a few items on eBay.de (Germany). However, I notice that the Managed Payment details does not convert Gross or Fees from Euros. Worse, using the provided conversion, the derived dollar price is lower than the US price and the amounts do not add up. Where is the money going? Who can I contact at eBay to find out where the missing money is? For a 7-dollar sale, 23 cents is missing. Is this the tip of the Managed Payments iceberg?
Hey there @clarkphilatelics sorry to hear this is happening! if the conversion is off you'll want to reach out to the managed payments team ASAP to have it reviewed!
Thanks for joining the chat this week! It's closed from further replies but we'll be working through to make sure that questions receive a response.
Have a great afternoon!
@mi-294 wrote:
No sales for several days. I am a top rated seller. My items don't appear or they appear at the bottom of the search. Only promoted items appear and even that not very high. My regular returning buyers can't find my items, sometimes even my store. What you have done to ebay? Is not only me, several top rated sellers are facing similar issues. Are you forcing us to promote all our items? The plan is to ruin all sellers? And please don't tell me you are sorry because you don't.
Thank you.
Hi @mi-294 - as you requested I will not apologize for the frustration that this has caused you.
There is no requirement for you to promote your listings in order to have them be visible. As long as your keywords match a buyer's search query they should appear in search. There are more details regarding search available here.
Thanks!
@coffeebean832 wrote:
tyler@ebay wrote:
@my-cottage-books-and-antiques wrote:
Since store home pages got a revamp, just wondering: any plans to revamp the listing page design as well?
Not that I've heard @my-cottage-books-and-antiques - any wishlist items you'd like to see that I can throw that team's way?
tyler@ebay- The mobile app has tons of sponsored ads between the item title and the item description. I've gotten feedback from numerous buyers that they didn't know there was an item description because they thought the ads- typically seen at the bottom of a page- were the bottom of the page. My wishlist item is for the item specifics and description to appear above sponsored ads on the app's small screen.
For the desktop view- my wishlist item relates to variation listings. When multiple variations are in stock- drop down choice defaults to "select"- in other words- no variation is selected. When only one variation has stock left- the system automatically chooses that item as the default.
This creates a problem when the lead pic shows multiple colors and the buyer thinks they're getting all colors since the system didn't force them to choose a color from the drop down. My specific request is that the drop down does not preselect the last variation with stock- but instead remains on the "select" option at the top where no variation is pre-selected. This will force buyers to see that they're buying a specific color.
I love these - thanks @coffeebean832 - I'll get them suggested!
@a_c_green wrote:
jasmen@ebay wrote:
@a_c_green wrote:
What is the current status of the ongoing problem with Khoros being unable to retrieve the poster's avatar, feedback count and item listings from eBay? In particular, what further work (debugging, testing, etc.) has been performed on this since this time last week? Thanks...
Hello @a_c_green ! There's been a lot of testing and roll outs in play, we're hoping to have it fixed as soon as possible!
In particular, what further work (debugging, testing, etc.) has been performed on this since this time last week?
I don't think it's unreasonable to ask them for specifics, given the length of time that this has been affecting all users. Thanks...
I don't have any specifics to share at this time @a_c_green unfortunately, but I know there's progress!
velvet@ebay wrote:
@mr_lincoln wrote:
Good afternoon eBay Support team:
Subject: Seller Hub "Bell" display issue
This issue cropped in the recent past. The "Bell" count AND display do not update properly and Seller Hub retains ONE item that has already been shipped AND in this case delivered to the Buyer. Seller Hub latches on to one transaction and keeps it there for a while then replaces it with another one but the count is always one off ...
And so that you know, I have already used the COMMENTS link but thus far the issue has not be corrected.
Thanks @mr_lincoln! I'll get this reported. Thank you for also using the Comment feature though. Even if you didn't get a response, it was delivered to the relevant team which is a good start.
Hey @mr_lincoln! The tech team has come back to me saying the notification bell should be working/updating correctly now. Have you seen this to be true? If not, will you start a new thread and tag me in it, with new screen shots and URL's showing where this is not the case? I'll then follow-up with them.
If everything is working like normal again though, I'm glad they were able to get things made right for you. 😊
