mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@clarkphilatelics wrote:
Has eBay shutdown Ruble denominated transactions in Managed Payments?
Hi @clarkphilatelics at this time there's no formal announcement on any currency being delisted!
Thank you. I'm currently working on a computer that I don't have access to my pics. Thank you for the assist.
@moretreasures4you wrote:
Not sure why this is happening, but twice when I have used the "Send Offer" option, and the buyers accepted, they were both in countries I don't ship to. So why are they allowed to purchase from me when I do not ship to their country? I assume it is because they were watchers, and got my offer, but it is disheartening to have to cancel the sale for both them and myself. Any advice on how to make sure this doesn't happen?? Thanks!
Hi @moretreasures4you - @mam98031 is correct that the most likely reason you saw this is because the buyers had a US-based shipping address set at the time they made or received the offer.
If you haven't already, you can make sure that your buyer requirements are set to block buyers in locations to which you don't ship (link here).
If you do receive an offer from a buyer who's shipping address after they checkout is not in a country you ship to, it's entirely appropriate to cancel the transaction. I know that it's not an ideal experience for either party involved, but we won't require you to ship to a country that you have excluded.
Thanks!
Thanks for joining the weekly chat this week - it is now closed from further replies but we will continue to work through to ensure that questions receive a response.
@high.qual wrote:
Hello.
I've been noticing that the photo editing section doesn't edit. It will act as if editing but resort back to the original picture. I just wanted to bring it up.
Thanks.
Hi @high.qual thanks for letting us know! I haven't seen any other reports of this it may be a cookies thing. Do you run into this same issue on a different browser too?
@coinslabz26 wrote:
jasmen@ebay wrote:
@coinslabz26 wrote:
Ebay's new shipping labels page is no longer functional.
Example - If I view shipping labels from last month. Page 1 displays Feb-28th labels to Feb-21st. Then when I go to page 2 it shows Feb-9th to Feb-1st. The rest of the pages are blank and all the other dates are misting. How do I see my shipping labels from the 10th-20th?
Is this a known issue and when is the ETA on a fix?
Hey there @coinslabz26 sorry to hear this is happening, is it the same on different browsers too?
Yes, This happens on IOS safari and Windows firefox.
@coinslabz26 can you try it in Chrome to see if it makes a difference?
@wastingtime101 wrote:
At what point does a policy violation age off a seller's account to where it no longer has an impact?
Hi @wastingtime101 - it is usually dependent on the severity of the policy violation. I'm told that this page will have a summary of all policy violations that are being held against a selling account, and any applicable remedies for them.
@babclassics wrote:
New "streamlined listing tool" is anything but that on a desktop computer. I understand a better interface was needed for touch devices where it is easier to touch that to type. And I am fine using the new interface for videos. But 95% of the time the current advanced tool is faster and more intuitive.
But for desktops with keyboards, the new interface is drastically slower to create listings. Yet business sellers with keyboards and mice usually know what they want in each field without being coddled. We will be the first to switched over with no option to go back as announced.
An example is a listing where I want to enter 10 different item specifics in the recommended section. In the current listing tool i can just go type in all 10 fields an hit save..... done. In the new tool you can not even type at all on the recommended specifics page. You have to open AND confirm AND close a separate pop-up for every single item specific. So instead of typing in 10 fields and have to open and close 10 popups and type in the fields when on each one. How is this better and streamlined? It is NOT.
I really want to talk to whomever is sticking by the theory that all devices should have the same interface. The best GUI design is to take advantage of the features each device has. The is an industry wide accepted UI design principle used by all the other major marketplace listing tools.
Business sellers who use primarily keyboards and mice to RAPIDLY create and sell similar listings will be taking a huge step backwards. I have tried very hard to like the new interface, but I just cant. I have left feedback at every possible turn but have gotten no responses and have seen no improvement in the area of speed and direct field entry.
What is it going to take to get somebody to listen on this? We business sellers are going to be taking at least double the amount of time and interface interactions to create listings going forward. The current tool should NOT be closed off until and expert direct field entry option is added. I see no movement in this direction even though i and others have suggested it many times.
Please get somebody in the UI interface team to give us a serious answer on why this is not being considered and made better before the current way is gone.
Hi @babclassics - I'll get your feedback and input shared, and if I hear back from the teams involved I will update you here.
Thanks!
