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Thanks for joining the weekly chat this week - it is now closed from further replies but we will continue to work through to ensure that questions receive a response.
@clarkphilatelics wrote:
Conflicting advice - or is forum shopping necessary?
Why is it that eBay staff or contractors answering help calls cannot get their story straight? I encountered a web page error in Managed Payments. The field for the owner's ITIN or social security number (SSN) is accompanied by text indicating that the field should contain an SSN. I know that this is not true because the web page accepted an ITIN as a valid entry. One eBay help person insisted that the number must be the owner's SSN. A second eBay person knew that was not true.
Why are eBay messages about Managed Payments setup for 1099-K not more specific, and possibly more accurate? Why is staff training so uneven? It is bad enough to be talking to individuals who have never filed a Schedule C in a US Federal Income Tax return. Will eBay be able to clean up its act and treat sellers with more respect?
Hi @clarkphilatelics - I am not going to be able to address most of the 'why' type questions you ask, but I can say that we work hard to make sure information provided to teammates is consistent and accessible. I'll make sure to have your recent contacts to Customer Support reviewed and applicable coaching given.
