disneyshopper
wooden_flower Volunteer Community Mentor.
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Many Sri Lanka citizens are asking how to switch to being a Business account so they can link to Payoneer. For this to happen, since Payoneer is not a valid payment option on ebay.com, does this mean the Sri Lankan member has to change his ebay.com registration to some other ebay site?
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Edit: A reply to your questions can be found here
Last week you asked me to report individual listings in the Funko Pop Funkoween event that violated the presale policy. I picked 15 at random from the many obvious violations if you just search for the word Funkoween.
https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313&_nkw=funkoween&_sacat=0
Of those 15 I reported, the only ones that are not still active are the ones that have sold - like this one. None of the other listings have been removed.
Again I have to ask - what is eBay going to do if this buyer does not get the item in October? Are they just going to be out $171 because eBay will not honor any Money Back Guarantee or buyer protections at that point?
Ebay has been aware of this issue for over 2 weeks. Not only does it violate your own policies, it also violates FTC 30 Day Mailing rules.
Why are these sellers getting special treatment and what is it going to take to get eBay to do the right thing here?
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Edit: Reply to this post can be read here
I'm sure you are all aware of the seller scam providing a valid tracking # for an item delivered somewhere else in your zip. Buyer can't get info because it is not addressed to him. I assume the T&S are working on a way to counteract this, but it seems to be a painfully slow process, given how long this has been going on.
I have been telling buyers to get in writing from ups or fedex that the tracking # is not for a package addressed to or delivered to them, then appeal the case closed in the seller's favor. Mostly you never hear back from these members, but a number have told me that this does work.
This is such a clumsy way of handling it, not to mention that these are now buyers that will never buy here again. Any suggestions for smoother handling?
thanks!
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Edit: Reply to this post can be read here
@disneyshopper wrote:
Many Sri Lanka citizens are asking how to switch to being a Business account so they can link to Payoneer. For this to happen, since Payoneer is not a valid payment option on ebay.com, does this mean the Sri Lankan member has to change his ebay.com registration to some other ebay site?
Hi @disneyshopper - just to clarify - Payoneer is not a payment option, but it is the payout option for sellers in areas not serviced by Adyen.
Members will not need to change site registration in order to register to have their payments managed by eBay, they just need to make sure that their registration information matches their verification information (name and address on bank account, etc). As long as that is correct they should use the links within the email notification to register and our system will take care of the rest.
Thanks!
In a follow up to my post on the Seller forum, we encountered an issue that persisted for nearly 3 months where our handling time was ignored, and listings with Handling Time 10-15 days were coming up in our listings as "Arrives in 4 days".
I have SR#'s where this bug was confirmed and reported to eBay, and they reassured us that we would be protected as we will only be held to the information we put in our listings. On March 18th in the morning was one of the calls, and there was many in between, most recent being yesterday.
We expressed concern not only for the regular defects, but also for the Item Not Received service metrics, as those are usually not removed by eBay. I was reassured that they typically do not remove those, but there is a process, and that we would be protected as the glitch was confirmed and not in our listings.
Then on May 11th, I also have the SR# where I spoke to someone in escalations who reassured me that they were removed.
Now I've went over our report from the 20th and it seems there's still MANY INR's from this issue.
Furthermore, you can see evidence in the report of the issue I describe, as even eBay's system says our listings had 10-15 day handling time, and they allowed the INR to be opened before this time frame!
I then looked over our INR's from the month of May, which will be included in the review in 4 days, and there's over 20 that I could see!
It's absolutely outrageous that due to a glitch in eBay's system, we're now potentially vulnerable for the Service Metrics - Item Not Received penalty!
We have been told time and time again that we will be protected, as this is not a normal INR circumstance and a glitch in their system. But so far, nobody has protected us!
It's extremely unfair if we will have a penalty that can cause tens of thousands of dollars of losses (Maybe even hundreds of thousands, considering the review is 3 months for INR!) due to a glitch eBay should be responsible for!
The eBay system should not have been telling customers these listings would arrive in 4 days, this hurts our reputation in the eyes of buyers, and there's no way to recompensate for that.
Furthermore, these customers should not have been allowed to open an INR until the handling time + shipping time of our listings was passed! And as you could see, they were allowed to open an INR before the handling time was even reached!
It keeps going back from some saying INR Service Metrics are a "Peer metric that can not be changed", to reps saying that's "typically" the case for normal INR's opened, but reassuring me that they WILL ALWAYS protect a seller in the cases of eBay glitches. So why are we not being protected???
From the SR#'s we have where eBay reps confirmed the issue, as well as the report alone that shows our handling time, we have more than enough evidence to prove our case. What could we do to get this situation handled before the review on the 20th?
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Edit: Reply to this post can be read here
@wooden_flower wrote:I'm sure you are all aware of the seller scam providing a valid tracking # for an item delivered somewhere else in your zip. Buyer can't get info because it is not addressed to him. I assume the T&S are working on a way to counteract this, but it seems to be a painfully slow process, given how long this has been going on.
I have been telling buyers to get in writing from ups or fedex that the tracking # is not for a package addressed to or delivered to them, then appeal the case closed in the seller's favor. Mostly you never hear back from these members, but a number have told me that this does work.
This is such a clumsy way of handling it, not to mention that these are now buyers that will never buy here again. Any suggestions for smoother handling?
thanks!
Just for some additional information, I had this very scam pulled on me from and Ebay purchase and my husband had it happen to him on another website [not a competitor site]. For him it was easy, he just disputed it with his CCC. For me it was more challenging.
My item was shipped UPS. When I noticed that things were a bit fishy I notified UPS. UPS was extremely helpful and they gave me the name, not address, of the person the item was shipped to and I could already see with the info on the website that the weight of the package did not even get close to representing what I ordered.
I did file an INR that tyler@ebay suggested was the correct route to go. I did win that INR without having to go through a bunch of problems. It did take a few days, but other than that it was resolved in my favor.
Now something I've been thinking about that may help curb this ever growing issue on our site. Ebay could REQUIRE the sellers to use the nine digit zip code for the buyer. That give a much smaller area for that seller to ship into and it could at the very least slow down this ever growing issue on the site. Just a thought.
The new policy on unpaid items states that if the buyer doesn't pay by day 4, the seller can file a Cancellation on day 5, stating "Buyer has not paid." The seller gets his/her FVF refunded, the buyer gets a strike on his account, no one can leave feedback.
From several posts on the Ask a Mentor board, it appears that ebay is automatically filing the Cancellation on day 5, when seller & buyer have agreed that payment would be made later (possibly to combine purchases on a listing that closes later, or to coincide with buyer's payday). Is this what is actually happening, and not a glitch?
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Edit: A reply to your question can be found here
@divwido wrote:
I have to ask, some of the item specifics seem so far off base-what is it they want to know? I"m selling a crystal decanter and it wants to know how many holes and something about wood.
What does the site think I'm selling? Leaving spaces blank only comes back the next time I log in-so what's the answer when the question is so far off base?
Hi @divwido - I know that holes in my decanter are what I look for in a quality piece! /s
Truthfully, I don't have insight into why those specifics were selected for the category. If they are required or 'soon to be' required specifics and do not apply to the item I would report them to sdsupport@ebay.com, so they can review and remove or edit them as necessary. For listing in the mean time, is there a 'Does not Apply' option you can select or type in?
@glgenterprise wrote:Why does eBay still allow ship to addresses to be entered by the buyer with more characters on a single line than the eBay shipping module will support?
About once a month I will get a ship to address that will not go through as entered. I end up with a couple of undesirable choices:
1. Contact the buyer and hope upon hope that they will get back with a acceptable edit within the timeframe that meets my stated shipping/handling time.
If they don't:
2. Edit it myself and chance making a change that will make the delivery fail or go to the wrong location. But then I've voided my seller protection since I've edited the address.
3. Cancel the sale under "problem with buyer address". Which is more accurately "problem with eBay shipping module". I've now lost a sale, probably made the buyer mad, and they will re-buy from someone or somewhere else.
Why can't this be addressed? This is a technical error on the eBay side and has been brought up several times before.
Just to add, what I do when I have a buyer provide an address that is too long, I edit the shipping address and put part of what they had on the one line that is too long onto the second line which is available to us all.
So I'm not changing the address at all. It is exactly the same, just part of it is on the second line which works just fine.
