10-16-2017 05:26 PM
Hi Community,
Please join the Community team here at 1 pm PT on Oct 18th for our weekly chat.
There isn't a set topic this week so feel free to ask us your eBay buying & selling questions.
Thank you.
Alan - eBay Community Manager
If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.
Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!
10-18-2017 12:59 PM
Good afternoon, everyone! The chat is now open for comments. We're looking forward to talking with you all today
10-18-2017 01:00 PM
Will ebay consider implementing a feature that will not allow a shipping label to be printed, or at the very least provide a pop-up warning when printing a shipping label, for a payment that has not yet cleared?
There are way too many people being cheated and shipping items out where they payment has not yet cleared, and there are numerous ways scammers are taking advantage of new sellers (tricking them into providing their Paypal email, e-check scam to name a few).
10-18-2017 01:01 PM - edited 10-18-2017 01:05 PM
How do include "see feedback" for a listing. It is shown at the top by quantity.
alan@ebay wrote:Hi Community,
Please join the Community team here at 1 pm PT on Oct 18th for our weekly chat.
There isn't a set topic this week so feel free to ask us your eBay buying & selling questions.
Thank you.
321378250481 is an example.
10-18-2017 01:03 PM
10-18-2017 01:03 PM
@jonathankirkland wrote:Will ebay consider implementing a feature that will not allow a shipping label to be printed, or at the very least provide a pop-up warning when printing a shipping label, for a payment that has not yet cleared?
There are way too many people being cheated and shipping items out where they payment has not yet cleared, and there are numerous ways scammers are taking advantage of new sellers (tricking them into providing their Paypal email, e-check scam to name a few).
On this topic at least once a week a new seller sells a compuer and gets a hourglass on eBay. They get a message "You Sold a item". They think the hold if because they are new and ship only to have a echeck canceled. They should not be able to print a label until transaction is complete.
10-18-2017 01:03 PM
@montelbargain wrote:
How do include "see feedback" for this listing at the top of the listing.
321378250481 is an example.
Hi @montelbargain,
When a seller has a multi-quantity listing and has received feedback on at least 10 of those transactions, a “See Feedback” link will appear on the view item page.
Thanks!
Alan - eBay Community Manager
If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.
Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!
10-18-2017 01:04 PM
10-18-2017 01:06 PM
@jonathankirkland wrote:
Will ebay consider implementing a feature that will not allow a shipping label to be printed, or at the very least provide a pop-up warning when printing a shipping label, for a payment that has not yet cleared?
There are way too many people being cheated and shipping items out where they payment has not yet cleared, and there are numerous ways scammers are taking advantage of new sellers (tricking them into providing their Paypal email, e-check scam to name a few).
Hi @jonathankirkland, the safety of our sellers is a top priority for us! Since we aren't always able to recognize payment, a warning message may at times cause undue harm. When we are able to recognize that a payment is pending, we do display this information. While there has been an issue recently with the Mobile App incorrectly showing these payments as completed, we are here to protect any seller who faces a loss due to an incomplete payment after shipment.
There may be times where a seller would like to get ahead by printing a label and preparing the package for shipment even when the payment is pending. I can pass along this suggestion, but I wanted to provide some food for thought as to why this may not be implemented.
10-18-2017 01:07 PM
10-18-2017 01:07 PM - last edited on 10-18-2017 01:09 PM by Anonymous
Why is it so hard to report a bad seller. There is a seller that was noticed on the board that has a 30-45 day ship time that is racking up sales and getting consistant neagative feedback. This has been going on for a week yet when someone tried to repost they were told it had to be transactikon related.
Things like this affect all sellers and we are tring to help.
10-18-2017 01:08 PM
@siayan wrote:
@jonathankirkland wrote:
Will ebay consider implementing a feature that will not allow a shipping label to be printed, or at the very least provide a pop-up warning when printing a shipping label, for a payment that has not yet cleared?
There are way too many people being cheated and shipping items out where they payment has not yet cleared, and there are numerous ways scammers are taking advantage of new sellers (tricking them into providing their Paypal email, e-check scam to name a few).On this topic at least once a week a new seller sells a compuer and gets a hourglass on eBay. They get a message "You Sold a item". They think the hold if because they are new and ship only to have a echeck canceled. They should not be able to print a label until transaction is complete.
We don't want to limit seller's options to print labels, but I will definitely pass along this idea. See post #9 for more details on this topic.
10-18-2017 01:08 PM
@Anonymous wrote:
@jonathankirkland wrote:Will ebay consider implementing a feature that will not allow a shipping label to be printed, or at the very least provide a pop-up warning when printing a shipping label, for a payment that has not yet cleared?
There are way too many people being cheated and shipping items out where they payment has not yet cleared, and there are numerous ways scammers are taking advantage of new sellers (tricking them into providing their Paypal email, e-check scam to name a few).Hi @jonathankirkland, the safety of our sellers is a top priority for us! Since we aren't always able to recognize payment, a warning message may at times cause undue harm. When we are able to recognize that a payment is pending, we do display this information. While there has been an issue recently with the Mobile App incorrectly showing these payments as completed, we are here to protect any seller who faces a loss due to an incomplete payment after shipment.
There may be times where a seller would like to get ahead by printing a label and preparing the package for shipment even when the payment is pending. I can pass along this suggestion, but I wanted to provide some food for thought as to why this may not be implemented.
Then perhaps you could have a pop-up reminder implemented for payments that are pending, that you could maybe disable if you so choose by going into settings.
This way experienced sellers are not bothered by it if they wish to disable it, and new sellers are protected as much as possible.
The pop up should advise these new sellers to go into their Paypal and make sure the payment has cleared and that it say "Ok to ship" IN PAYPAL.
10-18-2017 01:08 PM
Will eBay ever enforce sellers to use the proper "Item Condition" for their listings? The one thing that bothers me is people listing items as "Used" but in their description they state the item is sold "as-is" or "only tested for power-on" without guaranteeing full functionality. These types of disclaimers/statements are misleading to buyers. If a seller cannot guarantee their product meets the "Item Conditions" set by eBay they should not be able to list them as "Used" or should be forced to list them as "Parts".
This hurts the buyer and seller market in different ways.
10-18-2017 01:08 PM
Good afternoon everyone. Sorry I'm a bit tardy today.