Community Chat, May 19 @ 1:00 pm PT - General Topics

[brittanie@ebay]

Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

Missed the chat? Send your questions to the podcast by calling  888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!

[divwido]

I guess that depends on what you want to answer.

[nuclearomen]

tyler@ebay  brian@ebay brittanie@ebay 

I have 2 issues need to discuss. First is issue with claims that I had, one was in January for INR, in which I fully refunded the buyer and the case was closed, but I wasn’t at fault, USPS lost the package (they even sent a check a month later for the insurance). The other I discussed here few weeks back with tyler@ebay . A buyer had opened a INAD case on me by accident, was intended for another seller, wasn’t even for an item I sold. This was explained to ebay and the buyer even sent me mails explaining the mistake. Ebay supposedly closed that case also. But few weeks back I was here and mentioned that the mark was on my seller performance and on my service metrics (still on the service metrics). Ebay’s Performance Team said they corrected and removed it on my seller performance. So yesterday (and every day since the 13th when ebay decided to change the item specifics for Music > Records and I complied and updated all my listings) I have called cause my sales and views just stopped. Did have any sales til last night. But I’ll get to the item specifics more in another post (don’t want to blend the two together and confuse), after finish with the claim’s thing this post.

So yesterday I called CS again, no sales since the 13th, my sales and views were just cut off after I updated all listings with new specifics requirements. The rep I got yesterday was actually good unlike most of them and he seen that these claims, the INR one from January and the false INAD from March were still opened on my account – they never closed as ebay said they did and the rep was supposedly able to close them yesterday and filed reports on the matter. He said that due to those buyers were not able to purchase items from me and one reason why my sales may have just stopped. So now I have to come here and ask for you or someone to check into this for me. Those cases should be not only closed as they resolved, INR I fully refunded buyer in January + was supposed to be protected by ebay as that was time during xmas the sale and ebay had extended protections for shipping. And the INAD was false claim not even for item I sold. These marks on my seller performance and my service metrics should not be there at all at least for the INAD false claim. Yet ebay hasn’t restored my metrics. In 3 years of selling never had a INAD or any other claim in music category yet I am punished and suffer loss of sales due to ebay keeping that on my metrics / performance. So I need someone to clear this up and also double check that nothing is open on my account still. Rep said he closed them yesterday and put in request for performance review as I’m TRS with 100% feedback never a INAD or anything else, not even any bad feedback in 3 years of selling. If this is true that cases that ebay was supposed to close long ago were still open on my account – even after performance team telling me they corrected things – this means ebay has cost me thousands of dollars in lost sales potentially, and someone, idk who, needs to be fired or at very least re-trained!

Last night I finally got some sales, but again, I had 3 sales within an hour, then dead again, still dead, and no one can tell me that this isn’t ebay controlling my sales as sales do not happen like this, and it’s not just last night, this is repetitive ongoing trend with sales for months. Where sales will come in sudden spurts, 3-4-5 sales all within an hour and then it’s lights out for a day or so. Which leads me to believe that the rep wasn’t pulling my leg or anything, makes perfect sense why my sales have gone from multiple every day to nothing for days and then when they do happen it’s in spurts.

I have the ticket reference number for the rep yesterday who said he also made bunch of notes on the report and they can be seen if look up the reference number and the rep’s name. If you want/need this let me know I’ll gladly provide it.

As for the second issue: Ebay changed the specifics of Music > Records category last week. After I updated half the listings on the 13th to comply with the new requirements my sales just stopped, I finished updating all listings (180 or so at the time for records) a day or two later. This was reported several times to CS and they blew me off with “we’ll escalate case with tech support and someone will contact you” – well tech support as usual did nothing and no one EVER contacts you to follow up. Other sellers affected by these specifics who sell in same category as me also reported on the community the same thing, they updated specifics and their sales stopped. What is ebay doing about this problem? (the rest of this subject is my next post).

This along with ALL the site changes ebay have made, has created tons of Site Issues and Glitches that have affected sellers sales, and many seller tools, such bulk editor and promoted listings, sending offers, making an offer, etc.. etc… along with the issue of people not being able to check out with Paypal (again, an issue that has occurred many times in the past). I get views and watchers stack up on listings because they either can’t check out or ebay won’t allow them to purchase the item. All these problems are the result of ebay making drastic and often unneeded changes to the site. But instead of correcting and fixing the issues they create in the process they ignore them and make more changes which then creates an endless cycle of glitches and site wide issues that are not being addressed or fixed as ebay creates them. In the process, sellers call EB CS and get treated like we don’t know what we are talking about or just plain out ignored – passed up with the common reply of from unexperienced reps that will create a ticket for tech support or other depts and that someone will contact you but no one ever does ending the call. The other issue being support is limited to general reps who have no idea what to do. When you need tech support you should be able to be connected to Tech Support – not some rep who says they will create a ticket and do nothing to actually help. When you have issue with claims or seller performance you should be able to connect to Performance Team or Rep overseeing the claim. When you have issue with billing, fees etc. should be able to connect with Managed Payments or Billing not a general rep who will “make a ticket” and do nothing to actually help. Ebays CS is greatly flawed and needs to be completely rethought and reconstructed to actually help those who need it. Community is generally not a help either for ebay employees as when you mention an employee they never reply. This community chat is one of the only times someone can talk to ebay employee on the community. The plain truth is that CS is horrid, but it’s worse then it’s ever been now. Ebay needs to recognize this and do things to make it better and so that sellers that call with actual issues are not ignored and past off by reps who have no experience or training to handle situations and issues in real time, by themselves, or can’t connect you to someone who can or the correct dept.

_____

Edit: Reply to this post can be read here

[nuclearomen]

tyler@ebay brian@ebay brittanie@ebay 

On the other subject of Item Specifics for Music > Records category, as an expert in vinyl (my knowledge on the format is extensive is what I mean, I’ve been dealing vinyl over 25 years now, I’ve manufactured it, released it, distributed it for 25 years, did label / distro + I also did many art works and layouts for the format over the years for bands and labels).

The item specifics for Music > Records category that ebay made are ridiculous. But let me explain why, not just saying they are ridiculous just to do so or because I had to update tons of listings, the points I make here are justifiable and valid!

Ebay changed the REQUIRED specifics and added Required + ADDITONAL specifics. OK, but the new fields under REQUIRED are not only dumb they have either no business being the specifics at all or should not be in the REQUIRED and/or they repeat twice and then again in additional fields. Half of the ADDITIONAL specifics SHOULD be in the REQUIRED and some of the REQUIRED should be eliminated altogether and/or in the ADDITIONAL. Let me explain: In the REQUIRED now states that fields of MATERIAL, INLAY CONDITION, CASE TYPE, and TYPE are required, all new specifics ebay made and placed in REQUIRED.

MATERIAL: this should be ELIMINATED completely. The options ebay gives are just silly, there is no way to actually know the exact compounds and resins vinyl manufacturer used to make the make the vinyl and the options of PVC, Shellac, Victrolac, Vinyl are the dumbest things I’ve ever seen! This will not only lead to confusing to sellers, it will indeed confuse buyers, there is no reason this option should have been created, no one searches for this through ebay search, no one asks this of vinyl purchase, most 99.9% of people don’t even understand that and how vinyl is made from resin compounds and the resins used vary greatly between time periods of the formats existence, type of vinyl being made, color and process a vinyls needs to go through and determine the resins used, opaque or not, if the vinyl has high fidelity mastering and if the vinyl was made from traditional glass master or used newer technology called DMM (Direct Metal Mastering – it’s a newer process around about 20 year now, it’s the same process used to make traditional glass master but the process is reversed and it’s done on metal plates instead of glass, the result is superior sound quality but a lot extra to be done, generally between $300-$500 extra to have DMM the master being supplied for duplication also has to be sound mastered for DMM).

CASE TYPE: Should be eliminated or at least moved to ADDITIONAL section. 90% of vinyl is made with a cardboard jacket, be it single record jacket, gatefold (deluxe) jacket, tri-fold jacket etc… it’s always cardboard 90% of the time. The other options vinyl manufactures offer are CASEWRAPPED – this is cardboard, but it’s wrapped in material, that material can be extensive, from cloth bound to leather and faux leather, to felts, so on and so forth. The next is HARDBOUND jacket, this is same as hardcover book, option that is not used often but is done, awfully expensive. The last is DIGIPACK jacket – ultra rare and usually never done, again, awfully expensive, usually only done for the format of CD’s where the cost is much less. The options ebay supplies here are relevant to vinyl for packaging, but they shouldn’t be REQURIED but rather ADDITIONAL. Other vinyl’s (usually very, very cheap productions) are made with a Paper Sleeve these days, much more relevant with old vinyl or old 45’s that were made/distributed for juke boxes and then obtained by collectors later. 7” EP’s were the most common to have Paper Sleeve, especially older 45’s (big center hole) and even still used today for 7” but most labels take more pride in the what they release and have a single cardboard jacket made these days or even gatefold.

INLAY CONDITION: again, shouldn’t be REQUIRED but ADDITIONAL specification. Also here ebay needs to change the options provided they are not only flawed but do not allow seller to enter custom condition, something that should ALWAYS be able to do. Ebay supplied options on Mint to the grade of Worn, but the second option supplied after Mint is stated incorrectly, it’s listed as NEAR MINT (NM or M-) no such grade!! The grade is supposed to be (M – NM) not (NM – M-) – lol… who ever made these obviously doesn’t know what they are doing or talking about! Also, the option missing that needs to be added is the option of NEW – why? Because grades should only be used to represent pre-owned vinyl. Many sellers like myself, only sell NEW vinyl, meaning unused/unplayed = NEW, this is also true for the fields of Sleeve and Record Grading, those options should also always include the option of NEW – ALL my listings for vinyl have NEW and only NEW – we do not grade new unused/unplayed vinyl – only pre-owned vinyl and vinyl that contain jackets where damaged occurred during shipping (i.e. dented corners / creases / tears to the jacket – Vinyl itself is Mint/NM) – in all truth NO vinyl should ever receive the grade of MINT state – this is grade reserved for the most extreme cases where most expects will never rate vinyls as Mint state because there is always some flaw, be it most miniscule you could think of and not even noticeable by most. Most people rate NM – M

TYPE: Needs to be eliminated altogether, because it’s already stated under the field of Duration, it’s the same thing as Type, if a Duration is LP or Double LP or EP, etc… then the type is the same.

FORMAT: NEEDS to be required of course, but the fields need to be expanded and/or allow CUSTOM input, because there are things not listed like SHAPPED VINYL or VINYL FLEXI’s as an example.

ADDITONAL specifics that SHOULD be REQUIRED specifics:

Record Size: Options in this field should also be expanded or allow seller to enter CUSTOM. It has most common sizes supplied but it’s still missing some oddity sizing such as 8” and 9”, 13” and 15” vinyl (yes, they exists, odd and rare, but none the less).

Speed: RPM: (pretty obvious)

Style: Required has Genre, but Style is just as important as Genre, especially for Metal where tons of style (sub-genres) exist.

Edition: (pretty obvious again)

Language (obviously)

Features: (obviously, go hand in hand with Edition)

ADDITIONAL requirements that SHOULD be removed altogether:

Catalog Number (not needed when your listing edition, releasing label, year, etc…)

Color: it’s stated usually in the listing title and the description, I always photograph the actual vinyl (see my listings) but many sellers use stock photo of the album cover only and no specifics or description…so I understand why ebay placed it though.

MPN: Manufactures Part Number, this should be REMOVED because there is no source or database that records MPN’s. They were instituted for the vinyl manufactures to be able to catalog the master plates and if there was issue with the pressing and masters need to be remade. Only people who have these numbers recorded are the manufactures and the labels who order the pressings – where that number isn’t even needed, only the labels catalog number and original order numbers are needed to repress vinyl from the same master. The series of numbers and letters etched on a vinyls center around the label means many different things, they tell what manufacturer pressed the vinyl to the engineer who cut the master…all of which is great blank aera in the industry for non-information available. Some experts know where a vinyl was pressed based off the number but these numbers were never recorded and change often and are very hard to trace in many cases.

Fidelity Level: This needs to be REMOVED completely. Most sellers won’t even known the correct answer and in turn will leave confusion with buyers, opening sellers up to INAD claims.

------

Edit: A reply to your comments can be found here

[my-cottage-books-and-antiques]

I was under the impression that the new "Listings Quality Report" has rolled out to everyone, but I'm seeing some sellers indicating they don't have it. I do have it, but I'm wondering: has it rolled out to everyone? And if so, is there some qualification that must be met in order to receive it?

_____
Edit: A reply to your post can be found here

[tyler@ebay]

---

@nuclearomen wrote:

tyler@ebay brian@ebay brittanie@ebay 

On the other subject of Item Specifics for Music > Records category, as an expert in vinyl (my knowledge on the format is extensive is what I mean, I’ve been dealing vinyl over 25 years now, I’ve manufactured it, released it, distributed it for 25 years, did label / distro + I also did many art works and layouts for the format over the years for bands and labels).

The item specifics for Music > Records category that ebay made are ridiculous. But let me explain why, not just saying they are ridiculous just to do so or because I had to update tons of listings, the points I make here are justifiable and valid!

Ebay changed the REQUIRED specifics and added Required + ADDITONAL specifics. OK, but the new fields under REQUIRED are not only dumb they have either no business being the specifics at all or should not be in the REQUIRED and/or they repeat twice and then again in additional fields. Half of the ADDITIONAL specifics SHOULD be in the REQUIRED and some of the REQUIRED should be eliminated altogether and/or in the ADDITIONAL. Let me explain: In the REQUIRED now states that fields of MATERIAL, INLAY CONDITION, CASE TYPE, and TYPE are required, all new specifics ebay made and placed in REQUIRED.

MATERIAL: this should be ELIMINATED completely. The options ebay gives are just silly, there is no way to actually know the exact compounds and resins vinyl manufacturer used to make the make the vinyl and the options of PVC, Shellac, Victrolac, Vinyl are the dumbest things I’ve ever seen! This will not only lead to confusing to sellers, it will indeed confuse buyers, there is no reason this option should have been created, no one searches for this through ebay search, no one asks this of vinyl purchase, most 99.9% of people don’t even understand that and how vinyl is made from resin compounds and the resins used vary greatly between time periods of the formats existence, type of vinyl being made, color and process a vinyls needs to go through and determine the resins used, opaque or not, if the vinyl has high fidelity mastering and if the vinyl was made from traditional glass master or used newer technology called DMM (Direct Metal Mastering – it’s a newer process around about 20 year now, it’s the same process used to make traditional glass master but the process is reversed and it’s done on metal plates instead of glass, the result is superior sound quality but a lot extra to be done, generally between $300-$500 extra to have DMM the master being supplied for duplication also has to be sound mastered for DMM).

CASE TYPE: Should be eliminated or at least moved to ADDITIONAL section. 90% of vinyl is made with a cardboard jacket, be it single record jacket, gatefold (deluxe) jacket, tri-fold jacket etc… it’s always cardboard 90% of the time. The other options vinyl manufactures offer are CASEWRAPPED – this is cardboard, but it’s wrapped in material, that material can be extensive, from cloth bound to leather and faux leather, to felts, so on and so forth. The next is HARDBOUND jacket, this is same as hardcover book, option that is not used often but is done, awfully expensive. The last is DIGIPACK jacket – ultra rare and usually never done, again, awfully expensive, usually only done for the format of CD’s where the cost is much less. The options ebay supplies here are relevant to vinyl for packaging, but they shouldn’t be REQURIED but rather ADDITIONAL. Other vinyl’s (usually very, very cheap productions) are made with a Paper Sleeve these days, much more relevant with old vinyl or old 45’s that were made/distributed for juke boxes and then obtained by collectors later. 7” EP’s were the most common to have Paper Sleeve, especially older 45’s (big center hole) and even still used today for 7” but most labels take more pride in the what they release and have a single cardboard jacket made these days or even gatefold.

INLAY CONDITION: again, shouldn’t be REQUIRED but ADDITIONAL specification. Also here ebay needs to change the options provided they are not only flawed but do not allow seller to enter custom condition, something that should ALWAYS be able to do. Ebay supplied options on Mint to the grade of Worn, but the second option supplied after Mint is stated incorrectly, it’s listed as NEAR MINT (NM or M-) no such grade!! The grade is supposed to be (M – NM) not (NM – M-) – lol… who ever made these obviously doesn’t know what they are doing or talking about! Also, the option missing that needs to be added is the option of NEW – why? Because grades should only be used to represent pre-owned vinyl. Many sellers like myself, only sell NEW vinyl, meaning unused/unplayed = NEW, this is also true for the fields of Sleeve and Record Grading, those options should also always include the option of NEW – ALL my listings for vinyl have NEW and only NEW – we do not grade new unused/unplayed vinyl – only pre-owned vinyl and vinyl that contain jackets where damaged occurred during shipping (i.e. dented corners / creases / tears to the jacket – Vinyl itself is Mint/NM) – in all truth NO vinyl should ever receive the grade of MINT state – this is grade reserved for the most extreme cases where most expects will never rate vinyls as Mint state because there is always some flaw, be it most miniscule you could think of and not even noticeable by most. Most people rate NM – M

TYPE: Needs to be eliminated altogether, because it’s already stated under the field of Duration, it’s the same thing as Type, if a Duration is LP or Double LP or EP, etc… then the type is the same.

FORMAT: NEEDS to be required of course, but the fields need to be expanded and/or allow CUSTOM input, because there are things not listed like SHAPPED VINYL or VINYL FLEXI’s as an example.

ADDITONAL specifics that SHOULD be REQUIRED specifics:

Record Size: Options in this field should also be expanded or allow seller to enter CUSTOM. It has most common sizes supplied but it’s still missing some oddity sizing such as 8” and 9”, 13” and 15” vinyl (yes, they exists, odd and rare, but none the less).

Speed: RPM: (pretty obvious)

Style: Required has Genre, but Style is just as important as Genre, especially for Metal where tons of style (sub-genres) exist.

Edition: (pretty obvious again)

Language (obviously)

Features: (obviously, go hand in hand with Edition)

ADDITIONAL requirements that SHOULD be removed altogether:

Catalog Number (not needed when your listing edition, releasing label, year, etc…)

Color: it’s stated usually in the listing title and the description, I always photograph the actual vinyl (see my listings) but many sellers use stock photo of the album cover only and no specifics or description…so I understand why ebay placed it though.

MPN: Manufactures Part Number, this should be REMOVED because there is no source or database that records MPN’s. They were instituted for the vinyl manufactures to be able to catalog the master plates and if there was issue with the pressing and masters need to be remade. Only people who have these numbers recorded are the manufactures and the labels who order the pressings – where that number isn’t even needed, only the labels catalog number and original order numbers are needed to repress vinyl from the same master. The series of numbers and letters etched on a vinyls center around the label means many different things, they tell what manufacturer pressed the vinyl to the engineer who cut the master…all of which is great blank aera in the industry for non-information available. Some experts know where a vinyl was pressed based off the number but these numbers were never recorded and change often and are very hard to trace in many cases.

Fidelity Level: This needs to be REMOVED completely. Most sellers won’t even known the correct answer and in turn will leave confusion with buyers, opening sellers up to INAD claims.

---

Hi @nuclearomen - thank you for sharing this insight! I will get it forwarded to the structured data team so they can review and adjust as they see fit. 

You can also share your thoughts with them at sdsupport@ebay.com . This is particularly useful when you find irrelevant item specifics or incorrect category changes. Thanks!

[divwido]

Can I ask a quick one?  What is the purpose of eBay's spinning indefinately  wheel?  I listed a perfume bottle, came back thirty minutes later and it was still spinning.

Why is that?  Was there something wrong or did it just go crazy?

_____

Edit: Reply to this post can be read here

[hebertsusedautoparts]

This is from a few weeks ago as I haven't been able to make it to this chat for awhile and Thank you all for taking the time.

I am not expecting an answer or solution in this chat but here is an issue that I hope can be passed on to the appropriate dept. for (eBay motors).

A customer ordered a transmission for their vehicle and to the novice, the eBay supplied compatibility chart would direct them wrong and even a person knowing the correct info, The eBay chart would show them that it fits their vehicle when it would not.

We tried sending the customer a message (which they did not reply and I realize they are not required to do so). A phone call was also place and a message left with the details and asking them to contact us through the eBay message system to insure proper fit for their vehicle.

So we are left with the decision to either cancel the order or ship it (freight) all the way across the other side of the country from us and take the chance that the customer ordered correctly based on our compatibilitiy info and not eBay's.

Now if we cancel the order we will get dinged and if we ship and the customer opens inad (because the eBay chart says it fits their V8 engine even though stated many times in the listing it will not) we get dinged and have to pay to ship it back and lose the on both ends.

Sure simple answer absorb the ding or don't list this unit, but that doesn't help anybody out.

Here is a screen shot of our listing.

Next is a shot of what the customer would see using the eBay interchange info and entering if they had a 2015 Camaro 6.2L engine (notice the conflicting info here) It shows the customer it fits their Camaro with a 6.2L but also shows an LS, and LT model. Those models were available with the v6 only and the trans will fit them(the V6) but will not fit the V8, mind you we do not know for certain the customer's vehicle as they have not supplied that info.

 

next screen shot is our item specifics if they scrolled down to see them showing the actual fit and then a screen shot of our interchange showing what models and vehicle this unit will fit.

 

------

Edit: A reply to your question can be found here

 

[my-cottage-books-and-antiques]

Given ebay's sudden decision to eliminate the Everything Else > Adult category completely, and to move selected items to regular categories, any chance we could have the team in charge of this transition come to Weekly Chat to provide some guidance on what is and is not acceptable? I've read the new rules and it seems to be a prescription for confusion. 

_____
Edit: A reply to your post can be found here

[wagnerjohn1]

I sell 99.9% books.  Should I begin updating my 700+ listings with the new "required" item specifics (Title, Author, Language) even though it seems like all the bugs are not worked out and all my updates might disappear the next day (as this has been reported to have happened to several others in the community)?  You require this done by 12 July.  What happens if those listings are not updated? 

[buyselljack2016]

when I get the extended spin (more than a minute) I just refresh, and go back to try again.

[brittanie@ebay]

---

@my-cottage-books-and-antiques wrote:

I was under the impression that the new "Listings Quality Report" has rolled out to everyone, but I'm seeing some sellers indicating they don't have it. I do have it, but I'm wondering: has it rolled out to everyone? And if so, is there some qualification that must be met in order to receive it?

---

@my-cottage-books-and-antiques - Great question! The last update I have is that we would have this report available to all store sellers in the US around the end of 2020 and that we would continue rolling it out through 2021 to other sellers. I don't have a timeframe around when all sellers should see it though.

[clarkphilatelics]

More Managed Payments Disappointments

Earlier this week the link “View Payout Details” in the “eBay has sent your payout” message changed. The display of “Related transactions” now displays transactions for the last three months instead of the payout transaction.  Unless the link is activated immediately after receiving the eBay Payout message it is now necessary to search through orders and other payouts to find the relevant payout. Meanwhile, my request to include gross amount and fee totals for each payout transaction goes unanswered.

Let me try to make this simple. Sellers required different views of the data depending on the current activity. A seller may be interested in items, listings, sales, orders, or payments. Additional views like shipments are also helpful. While sales correspond to listings and items, an order may encompass multiple items, listings, or sales. Payment transactions may include multiple orders. holds, postage fees, or monthly store fees may further complicate transactions.

When tracking cash flow, in addition to the amount deposited or withdrawn from the checking account, the total sale price of the items in the included orders, total refunds, total fees, hold amounts, postage fees, store fees, and other fees is needed. Currently the Related transactions window does not display any information other than the deposit or withdrawal amount for bank transactions. The Payout details window does not total “Amount” or “Fees”.

While it is possible to reconstruct each payout into a “split” transaction with “Amount” and “Fees” plus Holds will sum to the “Net” amount (Sale price), time and effort is required to track cash flow in QuickBooks or Quicken.  Time that otherwise could have been used to create new listings or fulfill orders.

Recommendations:

• Restructure the Payout details window to total the Amount, Fees and Net columns. Ideally, these totals, hold amounts, and monthly fees would display on the same line in the parent “Related transactions window”
• Monthly fees should not be combined with other Payout transactions. If the transaction amount is predictable, it can be posted as a recurring fee in Quicken or QuickBooks making it possible to cover the withdrawal on the due date.
• Restore the previous link behavior from the Payout message to display only the transaction referred to in the eBay message in the “Related transactions” window or link directly to the “Payout detail” window and total amounts needed to inter a balanced “split” transaction in to accounting software.

-----

Edit: A reply to your comments can be found here

[brittanie@ebay]

---

@my-cottage-books-and-antiques wrote:

Given ebay's sudden decision to eliminate the Everything Else > Adult category completely, and to move selected items to regular categories, any chance we could have the team in charge of this transition come to Weekly Chat to provide some guidance on what is and is not acceptable? I've read the new rules and it seems to be a prescription for confusion. 

---

@my-cottage-books-and-antiques - I agree that could be really helpful. I can't make you promises, but I can get in touch with that team to see if this is something they could do.

[tyler@ebay]

---

@hebertsusedautoparts wrote:

This is from a few weeks ago as I haven't been able to make it to this chat for awhile and Thank you all for taking the time.

I am not expecting an answer or solution in this chat but here is an issue that I hope can be passed on to the appropriate dept. for (eBay motors).

A customer ordered a transmission for their vehicle and to the novice, the eBay supplied compatibility chart would direct them wrong and even a person knowing the correct info, The eBay chart would show them that it fits their vehicle when it would not.

We tried sending the customer a message (which they did not reply and I realize they are not required to do so). A phone call was also place and a message left with the details and asking them to contact us through the eBay message system to insure proper fit for their vehicle.

So we are left with the decision to either cancel the order or ship it (freight) all the way across the other side of the country from us and take the chance that the customer ordered correctly based on our compatibilitiy info and not eBay's.

Now if we cancel the order we will get dinged and if we ship and the customer opens inad (because the eBay chart says it fits their V8 engine even though stated many times in the listing it will not) we get dinged and have to pay to ship it back and lose the on both ends.

Sure simple answer absorb the ding or don't list this unit, but that doesn't help anybody out.

Here is a screen shot of our listing.

Next is a shot of what the customer would see using the eBay interchange info and entering if they had a 2015 Camaro 6.2L engine (notice the conflicting info here) It shows the customer it fits their Camaro with a 6.2L but also shows an LS, and LT model. Those models were available with the v6 only and the trans will fit them(the V6) but will not fit the V8, mind you we do not know for certain the customer's vehicle as they have not supplied that info.

 

next screen shot is our item specifics if they scrolled down to see them showing the actual fit and then a screen shot of our interchange showing what models and vehicle this unit will fit.

 

 

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Hi @hebertsusedautoparts - oh that's a really tricky situation. I will work on escalating your report on the parts-compatibility viewer. 

When it comes to this particular transaction, I agree that shipping an item freight when there's a (very) good chance it won't fit their vehicle doesn't do anyone any favors. Because the buyer hasn't been in touch with you this would be an acceptable reason to cancel the transaction using the reason code 'Buyer requested or there was an issue with the buyer's address'. This will protect your metrics, and may be the best course of action at this point. 

Thanks!