albertabrightalberta | Volunteer Community Mentor
I recently purchased what I thought was an authentic Coach watch on another site for someone else. After receiving, I don't believe it is authentic. I have attached a photo of my authentic Lexington watch (LAST PHOTO) and the one I purchased just doesn't look right on back. Surprisingly, it looks very well made...of course, the seller did not show a photo of the back...I should have asked! I have 6 Coach watches (1 for sales) and none of them look like this on the back..Thank you for your assistance..Brenda
On many sites, opening a dispute for having received a counterfeit item is all that's needed to get authorization to return.
Generally, the sites don't ask for proof of nonauthenticity. (If you open a PP dispute, they might be more apt to require documentation than a selling site.)
You don't say which site you purchased from but my suggestion would be to contact the seller and/or the site, telling them you want a refund because the item is counterfeit. By law (and by extension, site TOS), sellers are required to verify authenticity before listing items and if an item is deemed fake or if it can't be confirmed as genuine, listing it is disallowed.
I can recommend a company I use for authentications but before spending money, try going the contact route. If the seller is open to it, refer her here.
Good luck and I'm sorry you got scammed, whether the seller was aware or not.
