GetBestOffers API Call Not Retrieving Counter Offers - Need Help

[openboxsteals]

Hi all,

I'm facing an issue with the GetBestOffers API call. Despite retrieving direct offers made by buyers, it fails to fetch counter offers made in response to my seller-initiated offers.

Situation:

• Using the GetBestOffers API call without filters.
• Direct offers are retrieved successfully.
• Counter offers are visible on the Seller Hub, and notifications are received but not returned through the API.

1. Is this a known limitation of the GetBestOffers API call regarding counter offers?
2. Are there any workarounds or different API endpoints to fetch these counter offers?
3. Has anyone successfully retrieved counter offers using the GetBestOffers API call, and if so, how?

Any insights or solutions would be greatly appreciated! 

Best regards

[developer_support@ebay · Accepted solution]

Hi @openboxsteals 

In the response of GetBestOffers call, you can refer to the BestOfferCodeType field to get the information whether the corresponding offer is a Best Offer, a seller's counter offer, or a buyer counter offer to the seller's counter offer.

[ssisurplus]

The question was not answered.

Counteroffers made on automated seller-initiated offers are never returned by GetBestOffers despite being shown in the Seller Hub, even if the item ID for a known outstanding offer is used in the filter, or if no filters are used and an outstanding offer is in the Seller Hub. The questions are about these.

Where can these be found through API calls?