Magic The Gathering authentication process

[fresheyes01]

I have sold numerous Magic The Gathering cards  (High End) in the past and ALL of my customers were happy and left positive feedback.

Now with the authentication process I am getting back cards that have no reason stated other than failed.

The cards had no claims other than "Please check the scans/images for card condition".

Finally pushed and got a response from the authentication service that said "dent in the TL" on the card, WHAT is TL? 

and the card left here in N/M condition.

I made NO claims about the card other than check the images.

So how can they make these claims that I did not state issues when I saw none?

[tkantner8629]

my guess TL means top left

[filmcardstars]

This is not how a free open market operates. Dissappointed to see eBay appointing 3rd Partys to decide what can be bought and sold. Buyers should AT LEAST have the option whether or not they still want the item

[fresheyes01]

Thank you for the replies.

The issue of returning cards that fail without a valid understandable explanation of why it failed is the problem. The buyer more than likely would be satisfied with the card had they an opportunity to see it firsthand. 

It appears again the majority has to suffer because of a few bad apples.

[mudshark61369]

@fresheyes01,

I guess the increased popularity of trading cards brought on by the Pandemic lock down, causing huge price increases in the hobby,  caused accompanying increase of scammers selling "authentic" ones is why they decided to open an authentication service.   Where they got the Authenticators from is anyone's guess.   In the sneakers category they admitted "training" them.  Who they have training them and how well they do that is questionable.

  'The cards had no claims other than "Please check the scans/images for card condition. ...

I made NO claims about the card other than check the images.  So how can they make these claims that I did not state issues when I saw none".

I looked at a couple of your card listings, and to tell you the truth, I would have passed on them. Your photos are "foggy" not sharp and clear.  There was no description other than in the item specifics "Near Mint or better" one with L/P to N/M, Another with Near Mint in the specifics, but M/P (moderately played) as a description, and the photo shows very dirty edge wear.  In neither listing did you state in any way "check the images".   I didn't check the full original listings of more than two, but opening a few others and seeing out of focus and foggy images was enough for me to see a pattern.  Maybe because there are so many trading/playing card sellers like you, is a reason why ebay started the authentication service.

I've been selling collectibles, many high end ones, since 2003 and learned the unwritten golden rule for selling early on.

Describe all items like there are no photos. Photograph items like there is no description.