Ebay Api does not working in sandbox environment

[shi_7728]

<===================== Below is input used by me ==================>

<?xml version="1.0" encoding="utf-8"?>
‌‌apis:eBLBaseComponents">
<ErrorLanguage>en_US</ErrorLanguage>
<WarningLevel>High</WarningLevel>
<!-- Set the Preference Level to Application, User, Event, or UserData -->
<PreferenceLevel>User</PreferenceLevel>
</GetNotificationPreferencesRequest>

<================ Below is output in sandbox =========================>

<?xml version="1.0" encoding="UTF-8" ?>
<GetNotificationPreferencesResponse
xmlns="urnapis:eBLBaseComponents">
<Timestamp>2024-06-17 13:27:26</Timestamp>
<Ack>Failure</Ack>
<Errors>
<ShortMessage>Internal error to the application.</ShortMessage>
<LongMessage>Internal error to the application.</LongMessage>
<ErrorCode>10007</ErrorCode>
<SeverityCode>Error</SeverityCode>
<ErrorClassification>SystemError</ErrorClassification>
</Errors>
<Version>967</Version>
<Build>19146596</Build>
</GetNotificationPreferencesResponse>

[developer_support@ebay]

Hi @shi_7728,

You can try to subscribe the Platform Notifications for the production environment. For more information, refer to the Platform Notifications guide. 

Subscribing to Platform Notifications: https://developer.ebay.com/support/kb-article?KBid=637 

[shi_7728]

I had registered for an item revised event in production mode, but I am not getting any hits from eBay.

But using getsellerevents API I'm getting that the item is revised so where the hit is gone.

<?xml version="1.0" encoding="utf-8"?>
‌<GetSellerEventsRequest xmlns="urn‌apis:eBLBaseComponents">

<ErrorLanguage>en_US</ErrorLanguage>
<WarningLevel>High</WarningLevel>
<!-- Enter the StartTimeFrom filters to limit the number of results returned using this format
2016-01-13T00:10:36.000-->
<StartTimeFrom>2024-06-20</StartTimeFrom>
<DetailLevel>ReturnAll</DetailLevel>
</GetSellerEventsRequest>