Penality for Having to Downsize Store Size Billing Adjustment

[2ndsisters]

I recently contacted a store specialist about my sales having dramatically declined over a three month period of time.  I still have over 1800 items in my store and had an anchor store doing well for over 7 years.  The specialist told me the decreased sales were due to an above average number of new sellers and advised me to downsize to a priemium store status until which time my business picks back up.  I did so and was penalized a fine of $599.00 for downsizing with a years subscription unfufilled.  The penilty is $599.00 and I was in shock because I am remaining a seller with the same inventory.  So, I called customer service and explained this would put me out of business if I had a $599.00 fee charged.  The rep told me not to worry he would place a request to accounting to have the fee waved.  I waited two weeks and it remained and I called back and was told that the adjustment would not be made until the December invoice was issues.  Today I received the December invoice and the fee of $599.00 remains.  Do I have any recourse here or should I ask for some particular department within customer service?  It truly will put my store out of business if I have to pay this fine with having suffered three consecutive months at below half of what I normally sell on eBay.  I am terribly concerned and feel I have no place to turn and my excellent standing with eBay for 7 years willl be ruined.  What should I do?  Any advice?

Thanks

[scorez_galore]

Yes. Absolutely. Call and ask to speak to a Supervisor. Chances are you will be drilled, then transferred...or you may get lucky & they'll resolve the matter while you hold. Be firm, yet nice. Don't take any B.S. VIP take notes & ALWAYS ask to whom you are speaking, let them know it's for your records.

Sometimes when companies let me know I'm being recorded, I let them know they are too. Install the app on your cell before you call. It records ALL incoming & outgoing calls. Quite handy;) Squeaky wheel gets the oil.

P.S. My sales were TERRIBLE in December. I haven't been selling but for about 10 months? So nothing to compare it to, but I'll be damned if my fees weren't JUST as high! I really need to pull up, print out & analyze why:/

[scorez_galore]

P.S.S. Sorry! lol I am not coming down on eBay. In fact they have always been quite fair to me & willing to help. Someone just probably screwed up...but I'm sure they'll fix it...just get a Supervisor on the phone. I would be calling daily until you see the adjustment.

[2ndsisters]

Thanks so much.

[2ndsisters]

Appreciate your input

[2ndsisters]

I finally had word back from eBay Monday on the penality they assessed my account of $599.00 for downsizing my store from an Anchor store to a premium store.  The fact of the matter is that if they did not remove the fine out of understanding that my store suddenly stopped taking in good income four months ago then they should have noticeed that my subscription to an anchor store was for one year and this year was completed on November 1, 2014.  The store advisor and I decided to downsize my store on December 3rd which is when the penality was automatically placed on my account.  It seems, after researching this, that if you have a store subscription and you complete it as agreed eBay goes into your account and renews that same subscription without so much as an email advising you they are doing so.  The penality was assessed on a subscription I knew nothing about as I was under the impression I was on a month to month basis until I personally selected a new store subscription or renewed the old one.  Boy was I incorrect.  Regardless, the customer service rep I first spoke with concerning waving the $599 fee called Monday to follow up and told me the fee had been completely removed from my account.  I am completely impressed that anyone would follow up and especially a month later.  eBay customer service has completely changed from the days of routing their calls to the Phillipeans where women would read you canned answers or scripts and were so rude it made you not want to do business with them anylonger.  I am very pleased that I stuck it out and can say from experience that the customer service of today is well worth contacting and expecting a reliable answer and even action taken on your behalf.  I thank you again for your input and wish you the very best with your interactions with eBay in the future.  

Jeffrey Broocks

[2ndsisters]

I finally had spoke with the original customer agent I spoke with on December 3rd about this matter.  The fact of the matter is that if they did not remove the fine out of understanding that my store suddenly stopped taking in good income four months ago then they should have noticeed that my subscription to an anchor store was for one year and this year was completed on November 1, 2014.  The store advisor and I decided to downsize my store on December 3rd which is when the penality was automatically placed on my account.  It seems, after researching this, that if you have a store subscription and you complete it as agreed eBay goes into your account and renews that same subscription without so much as an email advising you they are doing so.  The penality was assessed on a subscription I knew nothing about as I was under the impression I was on a month to month basis until I personally selected a new store subscription or renewed the old one.  Boy was I incorrect.  Regardless, the customer service rep I first spoke with concerning waving the $599 fee called Monday to follow up and told me the fee had been completely removed from my account.  I am completely impressed that anyone would follow up and especially a month later.  eBay customer service has completely changed from the days of routing their calls to the Phillipeans where women would read you canned answers or scripts and were so rude it made you not want to do business with them anylonger.  I am very pleased that I stuck it out and can say from experience that the customer service of today is well worth contacting and expecting a reliable answer and even action taken on your behalf.  I thank you again for your input and wish you the very best with your interactions with eBay in the future.  

Jeffrey Broocks