wrong address

[wackoward]

Buyer paid, I shipped, package is being returned to me, bidder gave wrong address. Who pays for shipping again. Can I cancel transaction?

[edwedw8383]

If your buyer wants it reshipped to the correct address @wackoward send it a PayPal request for the reship. Otherwise, refund in PayPal less shipping and fees, as you won't get an FVF credit. If you cancel instead, your buyer gets a full refund, and you lose the shipping you paid.

[orangehound]

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@wackoward wrote:

Buyer paid, I shipped, package is being returned to me, bidder gave wrong address. Who pays for shipping again. Can I cancel transaction?

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Here is what I do for domestic returns like this.

1. I contact the buyer to tell them that their item was returned.
2. I give them two options.  The first option is to cancel the sale, and the second option is to ship it a second time at their expense.
3. If they want it reshipped, then I invoice them via PayPal for the second shipping charge and reship it when they pay.
4. If they want a refund, I fully refund (cost plus shipping) and put them on my BBL ... I refund them fully because I don't want to deal with a case or a negative feedback.
5. If they do not respond to any communications within 60- days, I refund the cost of the item less shipping via PayPal, and I put them on my BBL.