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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Paid with Vanilla Visa gift card, where is my refund?

I paid with a $50 Vanilla Visa gift card for a gtx 770 that cost me $50. I refunded the item and shipped it back. The seller received the item and I got this email regarding my refund:------------------------------------------------------------------...

Free Returns - Another way for ebay to profit on your dime

Most of us here work on razor thin margins. With constant pressure to keep prices low, there is barely any profit left after paying for packaging and shipping.Then eBay applies pressure to offer free returns by favoring those sellers / listings that ...

Resolved! How does a return work if they sent you the wrong item?

I want the item I paid for not a refund and I don't understand why I am having to pay for shipping if it's the sellers mistake?

Resolved! Triangular tube. Irregular? How to calculate postage?

To clarify up front, I am not talking about USPS Priority triangular boxes. I have my own triangular shaped box that I bought a UV light bulb in. I wanted to re-use the box since it's such a protective/sturdy box. It's approximately 15" long, with ea...

Wrong item sent return address is different

Hi,The item I got was not what was pictured, I accidently hit the refund button and asked where to send it back but when I saw what the address was it was based in China when it was described being shipped in the states. I don't know if Ebay will get...

Help! Unauthorized return / Item damaged during return / Buyer now falsely claiming Incorrect Item

Hey all. Hoping for some feedback and suggestions. BLUF: A buyer conducted an unauthorized return, and the item was damaged during this unathorized return (the buyer repacked the item in a different box, which arrived crushed). The buyer has now, aft...

Freight tracking

I remeber some months ago Ebay would track freight if one was using a company like freightquote. Recently I have noticed this does not happen anymore, the tracking info stays on Tracking Info Provided. Does anybody know what happened to this feature?

FEDEX FYI issues in Georgia

Just a FYI for all you sellers:Not sure about other areas but it looks as If Fedex is marking packages delivered when they are not. This is I am guessing to cover the drivers that do not get all delivered.Twice this week we have seen 2 items that cla...

Sellers are Being Robbed

3/21/19 Ebay is losing sellers because they make it impossible to run a business on ebay. Buyers can get their money back AND keep the products - it happened to me to the tune of over $3,000.00 in ebay giving buyers their money back over the 2018 Chr...

eBay displays unrealistic delivery time to buyer in Mauritius

I shipped out a package within my handling time of 2 days using buyer selected class of mail - USPS Priority Mail Parcel International to his country Mauritius. Idiot buyer opened a INR case 14 days later when tracking shows the item is in London. It...

Return

I want to return for a refund. The seller does not help me and the eBay center

Resolved! Buyer request return or exchange after modifying internal circuits and using an item for 20 days

I sold a piece of equipment to a buyer based on an offer he made through Ebay on November 13th, Payment was received through PayPal on November 14th. The unit was confirmed delivered on the 20th. On the 20th the buyer sent me a message saying that a ...

Is it 3 days or 5 days that a buyer has to wait to escalate something to ebay?

I know it has to be business days, but I have seen conflicting answers on whether it's 3 business days or 5 business days. Are there certain times when it's 3 and certain times when it's 5?

LOCAL SALE-PICKUP SELLER PROTECTION

Quick question. I have an item which sold as LOCAL PICKUP only. Heavy car transmission which I don't want to get involved with freight shipping situation. Have a buyer who had a verified payment through paypal, but ebay placed a hold on it as a delay...

First class overcharge issues

Hello! Need some help with a First class mail issue. In the past on our old store it would round up to the next service once capped out at 15.99oz on multiple item purchases No on a order that is 2 lbs, it just charges some crazy amount for First Cla...