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what's up with shipping options? I'm unable to ship a package today

I'm unable to get any shipping options to ship a package today
Message 1 of 11
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what's up with shipping options? I'm unable to ship a package today


@doddiewoddie wrote:
I'm unable to get any shipping options to ship a package today

Need more detail on exactly what you're seeing when it goes wrong. If you're revising the Shipping details for some reason (e.g. combining two purchases into one package), the Shipping options shown on the Shipping form will disappear as soon as you make a change, and not reappear until you click the Update button. Does that resemble what you're seeing?

Message 2 of 11
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what's up with shipping options? I'm unable to ship a package today

I'm not getting an update button. The screen has changed. It wants me to send a glass item in a priority flat rate envelope. I type in dimensions of a the box I want to use.... 13 x 13 x 9 and 5 pounds. Says there's nothing available. It does not give me an option of parcel select. There is nothing unusual about this transaction from my end. I finally got around it somehow and was able to send it priority. But where is parcel select? And not sure I even have an option of first class if I have something under 12 ounces. UGH! But I shouldn't complain. There are people out there with worse problems. God bless them! Thank you for your answer.
Message 3 of 11
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what's up with shipping options? I'm unable to ship a package today

I had a couple of label pages show up like that earlier.

No update button, "no service available", oh and the dimensions are bakwards from the listing input (eg. 6x4x4 becomes 4x4x6 on the label page).

I managed to get them done, but like you, unsure how I finally managed it. I was on Chrome btw.
Message 4 of 11
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what's up with shipping options? I'm unable to ship a package today

Did it finally resolve itself? As I am still getting that screen and can't find my normal screen. Looks like it might have come from Seller Hub which I never use and DO NOT LIKE.
Message 5 of 11
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what's up with shipping options? I'm unable to ship a package today

Has anyone resolved this shipping problem. I still don't get the parcel select option. Nothing else has resolved itself yet either.
Message 6 of 11
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what's up with shipping options? I'm unable to ship a package today

This applies to ALL sellers in the USA. For those of you who don't know, you can open an account online with the USPS. I have a business account with them and I get a discounted rate for shipping, including free tracking. When I sell items on Ebay, it is usually when I do multiple listings. I weigh all of the items I have for sale BEFORE I list them, so I know what my shipping costs will be and pass those onto the buyers.

 

I always ship items USPS Priority Mail, and have never received a complaint from any customer for doing this. They like getting their items in a timely manner. After sale, I create a shipping label online through my USPS account. I then enter the tracking numbers for items through Ebay. Not a problem and I do not have to deal with Ebay should there ever be a problem with an item that a buyer wants to return, as I can handle the returns myself, which I have never had to deal with. Only issue I ever had was that a mail carrier delivered an item to a wrong address. The person who lived at the wrong address was kind enough to bring it to the right address which was several blocks away. 

 

Using my online USPS account, I can request pickup of packages and can state where the items will be located on the premises for the mail carrier to pick up. Each time packages are picked up, they are always scanned before the mail carrier puts them in their truck. Priority Mail shipping supplies from USPS are always free and I'm well stocked up on them. I also do NOT play the tracking number game. When I enter a tracking number on Ebay for a sold item, it has been picked up and on the way. Irks me when  a seller provides a tracking number but takes their good old sweet time getting it to the post office or picked up.

Message 7 of 11
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what's up with shipping options? I'm unable to ship a package today

@doddiewoddie 

 

scroll up, click custom

 

scroll down click compare

compare.jpg

Message 8 of 11
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what's up with shipping options? I'm unable to ship a package today

I'll be sending out a package in a few days. Thought I had tried some of this but will check this out again. Thank you.
Message 9 of 11
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what's up with shipping options? I'm unable to ship a package today

Make sure you have "Custom Size" checked and not "Carrier  packaging" on the Select package type screen when you print the label. I've gotten tripped up on that a few times.

Message 10 of 11
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what's up with shipping options? I'm unable to ship a package today

Thank you for your help. I had checked with all of that and it still didn't work. I didn't even have the UPDATE option when I changed the weight and dimensions. Since I asked eBay or whoever somehow fixed the problem and I am now given the shipping options and the update. I thought is was my computer. Thank you again. I'm gonna be asking another question on another board as having a problem with not being able to answer questions from potential buyers.
Message 11 of 11
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